# Making Calls with WhatSnap

When using WhatSnap's Android SMS integration, your device functions as a normal mobile phone for making and receiving voice calls. However, **calls are not integrated into GoHighLevel**—only SMS messages sync with your CRM.

## How Calls Work with WhatSnap

### Voice Call Capabilities

{% hint style="info" %}
**Normal Phone Functionality**: Your Android device with WhatSnap Gateway app installed still functions as a regular phone for voice calls.
{% endhint %}

**What You Can Do:**

* ✅ **Make calls** directly from your Android device's Phone app
* ✅ **Receive calls** like any normal mobile phone
* ✅ **Use standard calling features** (hold, mute, speaker, merge calls)
* ✅ **Access call history** in your device's native Phone app
* ✅ **Use Bluetooth headsets** and other call accessories

**What Doesn't Work:**

* ❌ **No GHL integration** - Calls don't appear in GoHighLevel
* ❌ **No IVR features** - Cannot use GHL's interactive voice response
* ❌ **No call recording** through GHL
* ❌ **No call routing** through GHL workflows
* ❌ **No call analytics** in GHL dashboard
* ❌ **Cannot make calls** through the GoHighLevel interface

### WhatSnap Integration Scope

{% @mermaid/diagram content="graph LR;
A\["📱 Android Device"] --> B\["📲 SMS Messages"];
A --> C\["📞 Voice Calls"];
B --> D\["✅ Synced to GHL"];
B --> E\["✅ Workflow Integration"];
B --> F\["✅ Contact Management"];
C --> G\["❌ Not in GHL"];
C --> H\["📱 Device Only"];
C --> I\["⚙️ Carrier Network"];

```
classDef integrated fill:#e8f5e8,stroke:#00695c,stroke-width:2px,color:#000000;
classDef notintegrated fill:#ffebee,stroke:#c62828,stroke-width:2px,color:#000000;

class B,D,E,F integrated;
class C,G,H,I notintegrated;" %}
```

## Making Outbound Calls

### Using Your WhatSnap Android Device

**Step-by-Step:**

1. **Open Phone App**: Launch the native Phone app on your Android device
2. **Dial Number**: Enter the contact's phone number
3. **Place Call**: Tap the call button
4. **Conduct Call**: Speak with your contact like a normal phone call

**Call Quality Factors:**

* Depends on your carrier's network coverage
* Signal strength affects call quality
* WiFi calling (if enabled) uses internet connection
* Same quality as any regular mobile phone call

### Best Practices for Business Calls

{% hint style="success" %}
**Professional Setup**: Treat your WhatSnap device as a business line with professional greeting, voicemail, and call handling procedures.
{% endhint %}

**Recommended Practices:**

* ✅ Set up professional voicemail greeting
* ✅ Keep device charged and within signal range
* ✅ Use Bluetooth headset for hands-free convenience
* ✅ Log important call details manually in GHL after calls
* ✅ Follow up calls with SMS through WhatSnap (which syncs to GHL)

## Receiving Inbound Calls

### Call Reception on WhatSnap Device

**How It Works:**

1. **Caller Dials Your Number**: Someone calls your WhatSnap device's phone number
2. **Device Rings**: Your Android phone rings like normal
3. **Answer Call**: Tap to answer and conduct conversation
4. **Call Completes**: Call ends when either party hangs up

**Considerations:**

* Device must be powered on and have signal to receive calls
* Calls go to voicemail if device is off or out of range
* No notification in GoHighLevel about incoming calls
* You can forward calls to other numbers (see [Call Forwarding](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/call-forwarding))

### Managing Incoming Call Volume

If you receive many calls on your WhatSnap device:

**Option 1: Set Up Call Forwarding**

* Forward calls to a Twilio or LeadConnector number
* Those calls will integrate with GHL
* See: [Call Forwarding Setup](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/call-forwarding)

**Option 2: Text-Only Number Strategy**

* Set voicemail to direct callers to text instead
* Use number exclusively for SMS
* Have separate number for voice calls
* See: [Alternative Voicemail Script](#alternative-voicemail-script)

**Option 3: Missed Call Text Back**

* Automatically text people who call when you can't answer
* Trigger GHL workflows for follow-up
* See: [Missed Call Text Back](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/missed-call-text-back)

## Using Your Number with LeadConnector Calls

### Verified Caller ID Feature

You **can** make your WhatSnap number appear as the caller ID when making calls through LeadConnector:

{% hint style="success" %}
**Best of Both Worlds**: Use LeadConnector for voice calls with full GHL integration, while displaying your WhatSnap SMS number as the caller ID.
{% endhint %}

**Benefits:**

* Full GHL calling features (IVR, recording, routing)
* Recipients see your familiar WhatSnap number
* Consistent contact experience across SMS and voice
* Better answer rates (recognized number)

**Setup:**

* Verify your WhatSnap number as Caller ID in GoHighLevel
* Make calls through LeadConnector with your WhatSnap number displayed
* SMS still routes through WhatSnap device
* Calls route through LeadConnector with GHL features

See: [Verified Caller ID Setup Guide](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/verified-caller-id)

## Integration Workarounds

### Logging Calls in GoHighLevel

Since calls don't automatically sync, you can manually log them:

**Manual Logging:**

1. After completing a call on your device
2. Open the contact in GoHighLevel
3. Add a note with call details:
   * Date and time of call
   * Duration
   * Call outcome
   * Next steps or follow-up needed
4. Set tasks or reminders for follow-up

**Using IFTTT for Partial Automation:**

* Detect when calls occur using IFTTT
* Send webhook to GHL workflow
* Automatically create activity note
* Tag contacts who called
* Trigger follow-up workflows

See: [Missed Call Text Back - IFTTT Integration](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/missed-call-text-back)

### Hybrid Communication Strategy

**Recommended Approach:**

{% @mermaid/diagram content="graph TD;
A\["👤 Contact Communication"] --> B{Channel?};
B -->|"📲 SMS/Text"| C\["WhatSnap Device"];
B -->|"📞 Voice Calls"| D\["LeadConnector"];
C --> E\["✅ Auto-sync to GHL"];
D --> F\["✅ Full GHL Features"];
E --> G\["💬 Conversations"];
F --> H\["📊 Call Analytics"];
G --> I\["🔄 Workflows"];
H --> I;

```
classDef whatsnap fill:#e3f2fd,stroke:#1976d2,stroke-width:2px,color:#000000;
classDef leadconnector fill:#f3e5f5,stroke:#7b1fa2,stroke-width:2px,color:#000000;
classDef ghl fill:#e8f5e8,stroke:#00695c,stroke-width:2px,color:#000000;

class C,E whatsnap;
class D,F leadconnector;
class G,H,I ghl;" %}
```

**Strategy Details:**

| Channel                 | Use Case                                          | Integration           |
| ----------------------- | ------------------------------------------------- | --------------------- |
| **WhatSnap SMS**        | Text messaging, appointment reminders, follow-ups | Full GHL sync         |
| **LeadConnector Voice** | Phone calls, IVR, call routing, recordings        | Full GHL sync         |
| **Verified Caller ID**  | Show WhatSnap number when calling from LC         | Bridges both channels |

**Benefits:**

* Best features of both systems
* Complete GHL integration for calls
* Personal touch with WhatSnap SMS
* Unified contact experience

## Alternative Voicemail Script

If you want to use your WhatSnap number exclusively for texting:

### Professional Voicemail Message

{% hint style="info" %}
**Text-Focused Strategy**: Train contacts to text rather than call for faster, more efficient communication.
{% endhint %}

**Recommended Script:**

> "Hi, this is \[Your Name] with \[Your Business]. This number is used exclusively for text messaging. If you'd like us to call you back, please send us an SMS to this number, or you can reach us directly at our office at \[your main phone number]. Thank you!"

**Alternative Version:**

> "You've reached \[Your Business]. For the fastest response, please text us at this number. We respond to texts within \[timeframe]. For immediate assistance, call our main line at \[number]. Thank you!"

**Setting Up Voicemail:**

1. Open Phone app on your Android device
2. Navigate to Settings → Voicemail
3. Record your custom greeting
4. Test by calling yourself from another number

## Call Features by Device Type

### Standard Android Features

Most Android devices support:

* ✅ Call waiting
* ✅ Call hold
* ✅ Conference calling (merge calls)
* ✅ Mute and speaker
* ✅ Bluetooth connectivity
* ✅ Voicemail access
* ✅ Call history and logs

### Carrier-Dependent Features

Check with your carrier for:

* Call forwarding (may have fees)
* WiFi calling
* HD voice/VoLTE
* Visual voicemail
* International calling rates
* Call recording (legal restrictions apply)

## Personal vs. Business Call Management

### Using Same Device for Both

**If using your WhatSnap device for personal calls too:**

**Considerations:**

* ❌ No separation between personal and business calls
* ❌ Call logs mix personal and business
* ❌ Risk of answering personal calls during business hours
* ⚠️ Professional image concerns

**Mitigation Strategies:**

* Save business contacts with specific prefix (e.g., "BIZ - John Smith")
* Use different ringtones for business contacts
* Set business hours expectations in voicemail
* Consider dual-SIM device (one SIM for personal, one for business)

### Dedicated Business Device (Recommended)

**Benefits:**

* ✅ Clear separation of personal and business
* ✅ Professional voicemail always active
* ✅ Business-only call history
* ✅ Can share device access with team members if needed
* ✅ Easier to track business call volume

## Frequently Asked Questions

<details>

<summary>Can I make calls through the GoHighLevel interface using WhatSnap?</summary>

**No.** WhatSnap does not integrate voice calling into GoHighLevel. You can only make calls directly from your Android device's Phone app.

**Alternative:** Use LeadConnector or Twilio for calls within GHL, and use Verified Caller ID to display your WhatSnap number.

</details>

<details>

<summary>Will calls I make show up in my GoHighLevel contact timeline?</summary>

**No.** Voice calls made through your Android device do not sync to GoHighLevel.

**Workaround:** Manually log calls as notes in GHL, or use IFTTT to create activity records when calls occur.

</details>

<details>

<summary>Can I use IVR (interactive voice response) with WhatSnap calls?</summary>

**No.** IVR features are not available with WhatSnap.

**Alternative:** Use LeadConnector or Twilio for calls with IVR capabilities in GoHighLevel.

</details>

<details>

<summary>What happens if someone calls my WhatSnap number while I'm sending SMS?</summary>

**Calls work normally.** The WhatSnap Gateway app runs in the background and doesn't interfere with normal phone call functionality. You can receive calls while SMS are sending.

</details>

<details>

<summary>Can I forward calls from my WhatSnap device to a Twilio number?</summary>

**Yes.** You can set up call forwarding on your Android device or through your carrier to forward calls to any number, including Twilio or LeadConnector numbers.

See: [Call Forwarding Setup Guide](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/call-forwarding)

</details>

<details>

<summary>Is there a way to record calls made on my WhatSnap Android device?</summary>

**Limited.** Some Android devices have built-in call recording, and third-party apps exist, but:

* Legal restrictions vary by state/country
* Quality depends on device and app
* Not integrated with GoHighLevel

**Better Option:** Use LeadConnector for calls—it has built-in compliant call recording integrated with GHL.

</details>

<details>

<summary>Can I text someone after calling them, and will it sync to GHL?</summary>

**Yes!** This is one of the benefits of WhatSnap:

1. Make a call on your Android device (not in GHL)
2. After the call, send an SMS through GHL or directly from device
3. SMS syncs to GoHighLevel automatically
4. You can see the text conversation in GHL even if the call isn't logged

</details>

## Next Steps

Learn more about call-related features with WhatSnap:

1. [**Call Forwarding**](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/call-forwarding) - Forward calls to Twilio or LeadConnector
2. [**Missed Call Text Back**](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/missed-call-text-back) - Automatically text missed callers
3. [**Verified Caller ID**](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/verified-caller-id) - Show your WhatSnap number when calling from LC
4. [**SMS Installation Guide**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms/sms-installation-setup) - Set up your Android device

***

**Questions?** Contact WhatSnap support at <support@whatsnap.ai> for assistance with your setup.
