# Do You Have an API?

## Current Status: No Public API

WhatSnap does **not currently have an open public API** for direct integration.

However, WhatSnap provides **deep native integration with GoHighLevel** that covers most use cases, including workflows, webhooks, and automation capabilities.

{% hint style="info" %}
**GoHighLevel Integration**: WhatSnap is specifically designed as a GoHighLevel plugin with deep platform integration. This provides more functionality than a standard API for GHL users.
{% endhint %}

***

## Deep GoHighLevel Integration

### What WhatSnap Integrates With

WhatSnap seamlessly integrates with multiple GoHighLevel systems:

#### 1. **Conversation System**

* All messages (WhatsApp, SMS, iMessage) appear in GHL conversations
* Unified inbox across all platforms
* Team collaboration on conversations
* Message history and tracking
* Conversation assignment and routing

#### 2. **Workflow Automation**

* Send messages from GHL workflows
* Trigger workflows from incoming messages
* Use conditional logic based on message content
* Wait for reply actions
* Tag-based routing in workflows

#### 3. **Contact Management**

* Automatic contact creation from incoming messages
* Tag assignment for account routing
* Custom field population
* Contact segmentation
* DND (Do Not Disturb) management

#### 4. **Campaign System**

* Bulk messaging campaigns
* Contact list targeting
* Message personalization
* Drip campaign scheduling
* A/B testing variants

#### 5. **Webhook System**

* Incoming message webhooks
* Outgoing message status webhooks
* Delivery confirmation events
* Read receipt events (WhatsApp)
* Contact creation events

***

## Integration Capabilities

### What You Can Do Without an API

**Messaging Features:**

* ✅ Send messages from GHL workflows
* ✅ Send messages from GHL conversations
* ✅ Send bulk campaigns from GHL
* ✅ Receive messages into GHL conversations
* ✅ Send attachments (images, videos, documents)
* ✅ Schedule messages through GHL

**Automation:**

* ✅ Workflow-based automation
* ✅ Webhook-based automation
* ✅ Trigger-based messaging
* ✅ Conditional logic flows
* ✅ Wait for reply actions
* ✅ Tag-based routing

**Data & Tracking:**

* ✅ Message history in GHL
* ✅ Delivery status tracking
* ✅ Contact activity tracking
* ✅ Campaign performance analytics
* ✅ Response rate tracking

**Multi-Platform:**

* ✅ WhatsApp messaging
* ✅ SMS messaging (P2P)
* ✅ iMessage support
* ✅ Twilio SMS integration
* ✅ Tag-based platform selection

***

## Use Cases Covered by GHL Integration

### ✅ Covered Use Cases (No API Needed)

**1. Automated Follow-Ups**

* Use GHL workflows to send timed follow-ups
* Trigger messages based on contact actions
* Personalize with custom fields
* Works across all platforms (WhatsApp, SMS, iMessage)

**2. Lead Nurturing**

* Drip campaigns through GHL
* Behavior-based messaging
* Tag-based segmentation
* Multi-step sequences

**3. Appointment Reminders**

* Calendar integration with GHL
* Automated reminder workflows
* Confirmation requests
* Rescheduling automation

**4. Customer Service**

* Team inbox for incoming messages
* Conversation assignment
* Internal notes and collaboration
* Response templates

**5. Broadcast Campaigns**

* Mass messaging to contact lists
* Message variants and personalization
* Scheduled send times
* Performance tracking

**6. Webhook Integration**

* Receive incoming messages via webhook
* Process with external systems (Zapier, Make, n8n)
* Trigger external workflows
* Custom integrations via webhooks

***

### ❌ Use Cases Requiring an API

**These scenarios are NOT currently possible:**

**1. Direct Integration with Non-GHL Platforms**

* Custom CRM systems (outside GHL)
* E-commerce platforms (Shopify, WooCommerce)
* Custom applications
* Third-party automation tools (without webhook workarounds)

**2. Programmatic Account Management**

* Automated account creation
* Bulk device configuration
* Custom dashboard creation
* Reporting API access

**3. Advanced Customization**

* Custom message routing logic (beyond tags)
* Custom delivery algorithms
* Advanced analytics extraction
* White-label API access

***

## Workarounds for API Limitations

### Using Webhooks as an Alternative

WhatSnap supports webhooks for many automation scenarios:

**Incoming Message Webhook:**

1. Configure webhook URL in GHL workflow
2. Receive incoming message data
3. Process with external service (Zapier, Make, n8n, custom server)
4. Send response back through GHL workflow action

**Outgoing Message Webhook:**

1. Use GHL API to create contact and send message
2. WhatSnap delivers message
3. Receive delivery status via webhook
4. Process confirmation in external system

**Example Webhook Flow:**

```
External System (e.g., Shopify)
    ↓
Webhook to GHL API (create contact + message)
    ↓
GHL Workflow (trigger WhatSnap send)
    ↓
WhatSnap sends message (WhatsApp/SMS)
    ↓
Delivery webhook back to external system
    ↓
Confirmation processed
```

***

### Using Zapier/Make/n8n

**Popular Integration Platforms:**

* **Zapier**: Connect 5,000+ apps to GHL
* **Make (formerly Integromat)**: Visual automation builder
* **n8n**: Open-source workflow automation

**How It Works:**

1. **Trigger**: Event in external app (e.g., new Shopify order)
2. **Action**: Use GHL API to create contact and send message
3. **WhatSnap**: Automatically sends message via connected account
4. **Result**: Message delivered through WhatSnap platform

**Example Integrations:**

**E-commerce Order Confirmation:**

```
Shopify → Zapier → GHL API → WhatSnap → WhatsApp Customer
```

**Support Ticket Creation:**

```
WhatSnap → GHL Webhook → Make → Zendesk → Create Ticket
```

**CRM Sync:**

```
External CRM → n8n → GHL API → WhatSnap → Send Message
```

***

### Using GoHighLevel API

**GHL provides a robust API** for managing contacts, workflows, and conversations.

**Common Patterns:**

**Send Message via API:**

```javascript
// Example: Send message through GHL API
// WhatSnap automatically handles delivery

const message = {
  contactId: "contact_123",
  message: "Hello from API!",
  type: "SMS" // or WhatsApp based on contact tag
};

// GHL API call
fetch('https://rest.gohighlevel.com/v1/conversations/messages', {
  method: 'POST',
  headers: {
    'Authorization': 'Bearer YOUR_API_KEY',
    'Content-Type': 'application/json'
  },
  body: JSON.stringify(message)
});

// WhatSnap automatically delivers via appropriate account
```

**Receive Webhook:**

```javascript
// Example: Receive incoming message webhook

app.post('/webhook/incoming', (req, res) => {
  const message = req.body;
  
  console.log('From:', message.contactId);
  console.log('Message:', message.body);
  console.log('Platform:', message.source); // WhatsApp, SMS, etc.
  
  // Process message and respond
  // Can trigger external actions, AI processing, etc.
  
  res.status(200).send('OK');
});
```

***

## Requesting Platform Integrations

### We're Focused on GoHighLevel

WhatSnap is currently focused on providing the **best possible integration with GoHighLevel** and expanding features within that ecosystem.

**Our Priorities:**

1. ✅ **Deep GHL integration** - Maximize functionality within GHL
2. ✅ **Multi-platform support** - WhatsApp, SMS, iMessage, Twilio
3. ✅ **Campaign features** - Bulk messaging, variants, scheduling
4. ✅ **Reliability** - Stable connections, high deliverability
5. ✅ **Ease of use** - Simple setup, intuitive interface

***

### Want to Request an Integration?

**If you need integration with another platform:**

**Option 1: Use Webhooks + Integration Platforms**

* Connect via Zapier, Make, or n8n
* Use GHL API as intermediary
* Most use cases can be covered this way

**Option 2: Request a Feature**

* Email: <support@whatsnap.ai>
* Subject: "Integration Request: \[Platform Name]"
* Include:
  * Platform you want to integrate
  * Your use case
  * Expected message volume
  * Why GHL webhooks won't work
  * Number of users who would benefit

**We Evaluate Requests Based On:**

* Number of user requests
* Technical feasibility
* Alignment with WhatSnap's vision
* Development resources required
* Market demand

{% hint style="info" %}
**Most Popular Requests Get Priority**: If many users request the same integration, it's more likely to be developed. Make sure to submit your request!
{% endhint %}

***

## Roadmap: Future API Plans

### Potential Future Developments

While we don't have a public API now, we're considering:

**Possible Future Features:**

* 🔮 Public REST API for developers
* 🔮 Webhook enhancements
* 🔮 Additional platform integrations
* 🔮 Advanced reporting API
* 🔮 White-label API access

{% hint style="warning" %}
**No Timeline**: These are potential future features with no confirmed timeline. Current focus is on GoHighLevel integration excellence.
{% endhint %}

***

## Working Within Current Capabilities

### Best Practices

**1. Leverage GHL Workflows**

* Most automation needs can be met with GHL workflows
* Use conditional logic extensively
* Combine multiple workflow triggers
* Use tags for sophisticated routing

**2. Use Webhooks Extensively**

* Configure webhooks for incoming messages
* Process data externally if needed
* Send responses back through GHL API
* Build custom logic outside WhatSnap

**3. Combine with Integration Platforms**

* Zapier for simple automations
* Make for complex visual workflows
* n8n for open-source self-hosted option
* GHL API as the bridge

**4. Plan Around Tag System**

* Use tags for account routing
* Use tags for workflow logic
* Use tags for segmentation
* Creative tag usage can replace many API needs

***

## Comparison: WhatSnap vs. API-First Platforms

### Different Philosophy

**API-First Platforms (like Twilio):**

* ✅ Flexible, programmatic control
* ✅ Build custom solutions
* ⚠️ Requires developer resources
* ⚠️ Complex setup and maintenance
* ⚠️ Steeper learning curve

**WhatSnap (Integration-First):**

* ✅ No-code/low-code approach
* ✅ Native GHL integration
* ✅ Fast setup (minutes)
* ✅ Non-technical friendly
* ⚠️ Limited to GHL ecosystem

**Best For:**

**Choose API-First (Twilio) If:**

* You have development resources
* Need complete programmatic control
* Building custom application
* Want platform independence

**Choose WhatSnap If:**

* You use GoHighLevel
* Want fast, simple setup
* Don't need custom development
* Prefer no-code automation
* Want multi-platform (WhatsApp + SMS + iMessage)

***

## Summary: WhatSnap Integration Capabilities

**No Public API, But Rich Integration:**

**✅ What's Available:**

* Deep GoHighLevel integration
* Workflow automation
* Webhook support
* GHL API compatibility
* Multi-platform messaging (WhatsApp, SMS, iMessage, Twilio)
* Campaign and bulk messaging

**❌ What's Not Available:**

* Public REST API
* Direct platform-to-platform integration (outside GHL)
* Programmatic account management
* Custom white-label API

**🔄 Workarounds:**

* Use GHL API + webhooks
* Integrate via Zapier/Make/n8n
* Leverage GHL workflow automation
* Creative use of tags and routing

**🔮 Future:**

* Focused on GHL integration excellence
* Considering future API development
* Open to integration requests
* No confirmed timeline for public API

{% hint style="success" %}
**For Most Users**: GHL integration is more than sufficient for automation, campaigns, and messaging workflows. The deep platform integration provides more value than a basic API for GHL users.
{% endhint %}

***

## Getting Started with WhatSnap Integration

{% stepper %}
{% step %}

#### Install WhatSnap Plugin

[Follow the Quick Start Guide](https://whatsnap.gitbook.io/whatsnap-docs/quick-start) to install WhatSnap in your GoHighLevel account.
{% endstep %}

{% step %}

#### Connect Messaging Accounts

Choose your platforms:

* [WhatsApp](https://whatsnap.gitbook.io/whatsnap-docs/account-management/whatsapp) - Instant setup
* [SMS/iMessage](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms/sms-installation-setup) - Device setup
* [Twilio](https://whatsnap.gitbook.io/whatsnap-docs/account-management/twilio) - Enterprise SMS
  {% endstep %}

{% step %}

#### Set Up Workflows

Create automated messaging workflows in GHL:

* [Workflow Automation Guide](https://whatsnap.gitbook.io/whatsnap-docs/conversations/workflow-automation)
* [Messaging Basics](https://whatsnap.gitbook.io/whatsnap-docs/conversations/messaging-basics)
  {% endstep %}

{% step %}

#### Configure Webhooks (Optional)

If you need external integrations:

* Set up incoming message webhooks in GHL
* Configure outgoing message status webhooks
* Connect to Zapier/Make/n8n for external processing
  {% endstep %}
  {% endstepper %}

***

## Related Resources

* [Quick Start Guide](https://whatsnap.gitbook.io/whatsnap-docs/quick-start) - Get started with WhatSnap
* [Workflow Automation](https://whatsnap.gitbook.io/whatsnap-docs/conversations/workflow-automation) - Automate messaging
* [Account Management](https://whatsnap.gitbook.io/whatsnap-docs/account-management) - Multi-account setup
* [Campaign Overview](https://whatsnap.gitbook.io/whatsnap-docs/outreach/campaign-overview) - Bulk messaging

***

**Have integration questions?** Contact <support@whatsnap.ai> to discuss your specific use case and find the best solution within WhatSnap's current capabilities.
