# iMessage

Find answers to common questions about using iMessage with WhatSnap and GoHighLevel.

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## Common Questions

### Workflows & Automation

[**Using Wait for Reply with iMessage Workflows**](https://whatsnap.gitbook.io/whatsnap-docs/faq/imessage/wait-for-reply-workflows)

Learn how to properly configure "Wait for Reply" steps in GoHighLevel workflows when using iMessage through WhatSnap's custom gateway integration.

**Topics Covered:**

* Why custom actions don't work with wait steps
* How to use standard SMS actions for iMessage
* Workflow configuration best practices
* Troubleshooting reply detection issues

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### Account Issues & Recovery

[**What Happens If iMessage Gets Blocked?**](https://whatsnap.gitbook.io/whatsnap-docs/faq/imessage/imessage-blocked-recovery)

Step-by-step guide to verify if your iMessage has been blocked by Apple and how to request reactivation.

**Topics Covered:**

* Signs your iMessage may be blocked
* How to verify block status with Apple Support
* Submitting reactivation requests
* Preventing future blocks
* Alternative messaging solutions

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### Advanced Setup

[**Multi-User iMessage Setup on a Single Mac**](https://whatsnap.gitbook.io/whatsnap-docs/faq/imessage/multi-user-single-mac-setup)

Learn how to run multiple iMessage accounts simultaneously on one Mac using separate user profiles for cost-effective scaling.

**Topics Covered:**

* Creating macOS user profiles for each iMessage account
* Installing WhatSnap Gateway in multiple profiles
* Using Fast User Switching properly
* System requirements and performance considerations
* Maximum recommended accounts (4 per Mac)

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## Related Documentation

For comprehensive iMessage setup and management information, see:

### Setup & Installation

* [**iMessage Setup Guide**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage) - Complete installation instructions
* [**iMessage Specifications**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage/imessage-specifications) - Device requirements and compatibility
* [**Multiple iMessage Accounts**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage/multiple-imessage-accounts) - Connect multiple iMessage numbers

### Troubleshooting

* [**iMessage Troubleshooting**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage/troubleshooting-imessage) - Fix connection and sync issues
* [**iMessage Account Blocked (Detailed)**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage/imessage-account-blocked) - Comprehensive prevention and recovery guide

### Configuration

* [**Account Settings**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/settings/account-settings) - Configure typing simulation and delays
* [**Tag Management**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/settings/tag-management) - Route messages between accounts
* [**User Assignments**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/settings/user-assignments) - Assign devices to GHL users

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## Quick Answers

### General iMessage Questions

**How many contacts can I message per day with iMessage?**

* Recommended maximum: **50 unique contacts per day** per iMessage device
* Exceeding this may trigger Apple's spam detection
* Use multiple iMessage accounts to scale capacity
* See: [iMessage Account Blocked](https://whatsnap.gitbook.io/whatsnap-docs/faq/imessage/imessage-blocked-recovery) for prevention tips

**Can I use the same Mac for multiple iMessage accounts?**

* Yes, up to **4 iMessage accounts** per Mac (recommended maximum)
* Requires separate macOS user profiles
* Needs adequate RAM (16-32 GB recommended)
* See: [Multi-User Setup Guide](https://whatsnap.gitbook.io/whatsnap-docs/faq/imessage/multi-user-single-mac-setup)

**Do I need to keep my Mac running 24/7?**

* Yes, your Mac must remain **powered on and connected** to the internet
* Configure energy settings to prevent sleep
* Use a Mac mini for reliable 24/7 operation
* See: [iMessage Setup Guide](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage)

**Why don't my workflow "Wait for Reply" steps work?**

* Custom actions aren't compatible with "Wait for Reply" steps in GoHighLevel
* Use **standard SMS actions** instead (they route via iMessage automatically)
* Requires **SMS Channel Override** to be enabled
* See: [Wait for Reply Workflows](https://whatsnap.gitbook.io/whatsnap-docs/faq/imessage/wait-for-reply-workflows)

**What happens if Apple blocks my iMessage?**

* You won't be able to send/receive iMessages
* Contact Apple Support to verify block status
* Submit reactivation request at apple.co/IMFT-mac
* Usually resolved within 24-48 hours
* See: [iMessage Blocked Recovery](https://whatsnap.gitbook.io/whatsnap-docs/faq/imessage/imessage-blocked-recovery)

**Can I send messages to Android users via iMessage?**

* Yes, messages automatically fallback to **SMS** for Android users
* Requires your iPhone to be online with active cellular service
* SMS charges may apply from your carrier
* Appears as green bubble on your end, standard SMS on theirs

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## Best Practices

### Volume Management

* ✅ Stay under **50 unique contacts per day** per device
* ✅ Gradually warm up new iMessage accounts (start with 10-15/day)
* ✅ Space messages throughout the day
* ✅ Use multiple accounts to distribute volume
* ❌ Never send identical messages to many recipients

### Message Quality

* ✅ Personalize messages with contact names (`{{first_name}}`)
* ✅ Vary message templates and content
* ✅ Enable typing simulation in WhatSnap settings
* ✅ Target opted-in contacts only
* ❌ Avoid spam-like behavior or mass blasting

### Device Management

* ✅ Keep Mac powered on 24/7
* ✅ Use wired Ethernet for stable connection
* ✅ Configure energy settings to prevent sleep
* ✅ Monitor WhatSnap connection status daily
* ❌ Don't let Mac go to sleep or disconnect

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## Still Have Questions?

### Search the Documentation

Browse the complete WhatSnap documentation:

* [Quick Start Guide](https://whatsnap.gitbook.io/whatsnap-docs/quick-start)
* [Account Management](https://whatsnap.gitbook.io/whatsnap-docs/account-management)
* [Conversations & Workflows](https://whatsnap.gitbook.io/whatsnap-docs/conversations)
* [Outreach Campaigns](https://whatsnap.gitbook.io/whatsnap-docs/outreach)

### Contact Support

**Email**: <support@whatsnap.ai>

**Before contacting support:**

* Check the relevant FAQ articles above
* Review related documentation guides
* Note any error messages you're seeing
* Gather screenshots if applicable
* List troubleshooting steps you've already tried

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*Last updated: Check the main* [*iMessage Setup Guide*](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage) *for the latest information.*
