# Do I Need the Phone to Be On All the Time?

The answer depends on which WhatSnap service you're using: SMS, iMessage, or WhatsApp. Each has different requirements for device availability.

## Quick Answer by Service

| Service               | Phone Must Be On? | Details                                                                   |
| --------------------- | ----------------- | ------------------------------------------------------------------------- |
| **SMS (Android)**     | ✅ Yes, 24/7       | Phone and app must run continuously                                       |
| **iMessage (Mac)**    | ✅ Yes, 24/7       | Mac must be on; iPhone recommended but not strictly required for iMessage |
| **iMessage (iPhone)** | ⚠️ Recommended    | iPhone required for SMS fallback to Android users                         |
| **WhatsApp**          | ❌ No              | Phone only needed for initial setup, can be off after                     |

***

## SMS (Android): Phone Must Be On

### Requirements

**For WhatSnap SMS Gateway on Android:**

{% hint style="danger" %}
**Critical**: Your Android phone must be **turned on continuously** and the WhatSnap Gateway app must be running for messages to send and receive reliably.
{% endhint %}

**Why It's Required:**

* SMS processing happens on the physical device
* App acts as bridge between your SIM card and GoHighLevel
* If phone is off, messages cannot be sent or received
* Workflows will fail if phone is unavailable

### What Happens if Phone is Off?

**When Android phone is turned off or app is stopped:**

* ❌ SMS messages fail to send
* ❌ Incoming messages are not received
* ❌ Workflows cannot execute SMS actions
* ❌ Contacts cannot reply to your messages
* ⚠️ Messages may queue up and send in bulk when phone restarts (can trigger spam filters)

### Power Management

**Keeping Phone On 24/7:**

**✅ Recommended Setup:**

1. Keep phone plugged into power
2. **Use an electrical timer** to cycle charging on/off
3. Prevents battery degradation from constant charging
4. Ensures phone never runs out of power

**Timer Cycle Example:**

* 2 hours ON (charging)
* 2 hours OFF (running on battery)
* Repeat continuously

**See**: [Battery Life Management](https://whatsnap.gitbook.io/whatsnap-docs/faq/phone/battery-life-management) for detailed power setup instructions.

### Network Connectivity

**Phone must maintain internet connection:**

* ✅ WiFi (recommended - more stable)
* ✅ Mobile data (backup)
* Configure phone to never disconnect from WiFi when sleeping
* Ensure sufficient data allowance if using mobile data

***

## iMessage: Mac Must Be On, iPhone Recommended

### Mac Requirements (Critical)

**For WhatSnap iMessage:**

{% hint style="danger" %}
**Mac must remain powered on 24/7** for iMessage messages to send and receive through WhatSnap.
{% endhint %}

**Why Mac Must Be On:**

* Mac runs the WhatSnap Gateway software
* Mac bridges iMessage to GoHighLevel
* All message processing happens on the Mac
* Mac must never sleep or shut down

**Recommended Hardware:**

* **Mac mini** - ideal for 24/7 operation
  * Compact, power-efficient
  * Designed for always-on use
  * Can run headless (no monitor needed)
  * Low power consumption

**See**: [iMessage Device Specifications](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage/imessage-specifications)

### iPhone Requirements (Recommended)

**iPhone Status:**

* ✅ **Recommended**: Keep iPhone on continuously
* ⚠️ **Minimum**: iPhone required for SMS fallback to Android users

**Why iPhone Should Stay On:**

**iPhone Handles:**

* SMS text messages to Android users (green bubble messages)
* SMS fallback when iMessage is unavailable
* Two-factor authentication prompts
* iMessage sync and continuity

**What Happens Without iPhone On:**

* ✅ iMessages to Apple devices work (Mac handles these)
* ❌ SMS to Android users fail (iPhone required for SMS fallback)
* ⚠️ Some iMessage features may be limited

{% hint style="info" %}
**Best Practice**: Keep both Mac and iPhone powered on and connected 24/7 for full iMessage and SMS fallback functionality.
{% endhint %}

### Power Configuration for Mac

**Mac Energy Settings:**

1. Prevent Mac from sleeping
   * System Settings → Energy (or Battery)
   * Set "Prevent automatic sleeping when display is off"
   * Disable Power Nap
2. Enable auto-restart after power failure
3. Set WhatSnap Gateway to launch at startup

**See**: [iMessage Device Specifications - Power Configuration](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage/imessage-specifications#power--reliability-configuration)

***

## WhatsApp: Phone NOT Required After Setup

### Initial Setup Only

**For WhatSnap WhatsApp:**

{% hint style="success" %}
**Key Advantage**: Your phone is **only required during initial connection**. Once connected, your WhatsApp account runs on WhatSnap's private cloud server and your phone can be turned off.
{% endhint %}

**Setup Process:**

1. Phone required to scan QR code
2. WhatsApp links to WhatSnap's cloud server
3. Connection complete
4. **Phone can now be turned off** - messages continue working

### Phone Can Be Off

**After successful connection:**

* ✅ Phone can be turned off completely
* ✅ Messages continue sending/receiving through WhatSnap cloud
* ✅ No battery drain on your phone
* ✅ No need to keep phone plugged in
* ✅ Works even if phone loses signal or power

**How It Works:**

* WhatsApp account runs on WhatSnap's dedicated server
* Server handles all message processing
* Independent of your phone's status
* Messages flow directly through GoHighLevel

### Recommended: Keep Phone On

While not required, we **strongly recommend** keeping your phone on and using it occasionally:

**Why Keep Phone On (Best Practice):**

* ✅ Maintains natural "footprint" of WhatsApp usage
* ✅ Supports better deliverability and account health
* ✅ Reduces risk of WhatsApp flagging the account
* ✅ Allows natural activity (read messages, send reactions, etc.)

**Recommended Activity:**

* Open WhatsApp on phone at least once per week
* Read some messages
* Send a few reactions or brief replies
* Keep account looking "human" to WhatsApp

{% hint style="warning" %}
**Account Health**: While phone can be off, WhatsApp may flag accounts with zero phone activity as suspicious. Using the phone occasionally helps maintain account standing.
{% endhint %}

**See**: [WhatsApp Connection Guide](https://whatsnap.gitbook.io/whatsnap-docs/account-management/whatsapp)

***

## Comparison Table: Phone Availability

### Service Requirements Summary

| Service      | Phone          | Must Be On?        | Why?                         | What if Off?                                |
| ------------ | -------------- | ------------------ | ---------------------------- | ------------------------------------------- |
| **SMS**      | Android        | ✅ Yes, 24/7        | Processing happens on device | Messages fail completely                    |
| **iMessage** | Mac            | ✅ Yes, 24/7        | Mac bridges to GoHighLevel   | iMessages fail                              |
| **iMessage** | iPhone         | ⚠️ Recommended     | Handles SMS fallback         | SMS to Android fails                        |
| **WhatsApp** | iPhone/Android | ❌ No (after setup) | Runs on WhatSnap cloud       | No impact (recommended to use occasionally) |

***

## Power Management Best Practices

### For 24/7 Operation

**All Services (SMS, iMessage):**

**✅ Do:**

* Keep devices plugged into reliable power source
* Use electrical timers to cycle charging (prevents battery degradation)
* Configure power settings to prevent sleep
* Use UPS (uninterruptible power supply) for critical setups
* Ensure stable internet connection (WiFi preferred)
* Set apps to launch automatically at startup

**❌ Don't:**

* Leave devices on constant charge without cycling (degrades battery)
* Allow devices to enter sleep mode
* Rely on battery power alone (will eventually die)
* Skip power failure recovery settings
* Forget to test auto-restart after power loss

### Cycling Power for Battery Health

**Recommended Approach:**

{% hint style="success" %}
**Best Practice**: Use a timer-controlled power strip or smart plug to cycle charging on and off. This preserves battery health while ensuring 24/7 operation.
{% endhint %}

**Setup:**

1. Purchase electrical timer or smart plug ($10-30)
2. Plug phone/device charger into timer
3. Configure cycle:
   * **Option 1**: 2 hours on, 2 hours off
   * **Option 2**: 4 hours on, 4 hours off
4. Battery cycles naturally while maintaining operation

**Benefits:**

* ✅ Extends battery lifespan significantly
* ✅ Prevents battery swelling or degradation
* ✅ Reduces heat buildup
* ✅ Device never runs out of power
* ✅ No manual intervention required

**Where to Buy Timers:**

* Amazon: "Outlet timer" or "Smart plug with scheduling"
* Home Depot, Lowe's (mechanical timers)
* Electronics stores (TP-Link Kasa, Wemo, etc.)

***

## Multiple Device Setups

### Managing Availability Across Devices

**For agencies with multiple devices:**

**SMS (Multiple Android Phones):**

* Keep all devices on 24/7
* Stagger timer cycles so devices charge at different times
* Always have backup device online while others charge
* Monitor connectivity status in WhatSnap dashboard

**iMessage (Multiple iPhones on One Mac):**

* Mac must stay on continuously (runs all accounts)
* All iPhones should stay on for SMS fallback
* Use Fast User Switching on Mac (don't log out)
* Each account runs in separate Mac user profile

**WhatsApp (Multiple Accounts):**

* Phones only needed for initial setup
* All can be turned off after connection
* Recommend occasional use for account health
* No 24/7 requirement

***

## Troubleshooting Availability Issues

### Messages Not Sending

**Problem**: Messages fail to send or conversations stop syncing.

**Check:**

1. ✅ Is phone/Mac powered on?
2. ✅ Is WhatSnap Gateway app running?
3. ✅ Is internet connection active?
4. ✅ Is phone in airplane mode or disconnected?
5. ✅ Did power settings cause device to sleep?

**Solutions:**

* Restart device and WhatSnap Gateway app
* Verify power settings prevent sleep
* Check internet connectivity
* Ensure battery isn't depleted

### Device Went to Sleep

**Problem**: Android or Mac entered sleep mode and stopped processing messages.

**Solutions:**

1. **Android**: Disable battery optimization for WhatSnap
2. **Mac**: Configure Energy settings to prevent sleep
3. **Both**: Set "Stay awake when plugged in"
4. **Both**: Disable screensavers that might trigger sleep

**See**:

* [Battery Life Management - Power Settings](https://whatsnap.gitbook.io/whatsnap-docs/faq/battery-life-management#optimizing-android-power-settings)
* [iMessage Specifications - Power Configuration](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage/imessage-specifications#power--reliability-configuration)

***

## Summary: Device Availability Requirements

### Checklist by Service

**SMS (Android):**

* [ ] Phone stays on 24/7
* [ ] WhatSnap Gateway app runs continuously
* [ ] Battery optimization disabled for app
* [ ] Power cycling timer configured
* [ ] Internet connection stable (WiFi preferred)
* [ ] Auto-start on boot enabled

**iMessage (Mac + iPhone):**

* [ ] Mac stays on 24/7 (never sleeps)
* [ ] iPhone stays on 24/7 (recommended)
* [ ] Mac energy settings prevent sleep
* [ ] Both devices maintain internet connection
* [ ] WhatSnap Gateway launches at Mac startup
* [ ] Auto-restart after power failure enabled

**WhatsApp:**

* [ ] Phone available for initial QR code scan
* [ ] Connection successful
* [ ] Phone can be turned off after setup
* [ ] (Optional) Keep phone on and use occasionally for account health

***

## Next Steps

1. [**Battery Life Management**](https://whatsnap.gitbook.io/whatsnap-docs/faq/phone/battery-life-management) - Optimize power settings and battery health
2. [**SMS Installation & Setup**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms/sms-installation-setup) - Configure 24/7 operation
3. [**iMessage Specifications**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/imessage/imessage-specifications) - Mac power configuration
4. [**WhatsApp Connection**](https://whatsnap.gitbook.io/whatsnap-docs/account-management/whatsapp) - Setup and disconnect phone

***

**Device Availability Questions?** Contact WhatSnap support at <support@whatsnap.ai> for help configuring reliable 24/7 operation.
