# Using Lead Connector App with WhatSnap SMS

Learn how the GoHighLevel Lead Connector mobile app works with WhatSnap SMS for on-the-go message management.

## Can you still use the Lead Connector App with WhatSnap SMS?

**Yes!** You can absolutely use the Lead Connector app on your phone to respond to and receive messages sent through WhatSnap SMS.

***

## What is the Lead Connector App?

**Lead Connector** is GoHighLevel's official mobile app that allows you to:

* 📱 Manage conversations from your phone
* 💬 Respond to SMS, WhatsApp, and other messages
* 🔔 Get real-time notifications
* 👥 Manage contacts
* 📊 View pipeline and opportunities
* 📞 Make/receive calls (if Twilio/LC configured)

**Download Links:**

* **Android**: [Google Play Store](https://play.google.com/store/apps/details?id=com.LeadConnector\&hl=en_AU\&pli=1)
* **iOS**: [Apple App Store](https://apps.apple.com/au/app/lead-connector/id1564302502)

***

## How Lead Connector Works with WhatSnap SMS

### Message Flow

**Outbound (Sending):**

```
Your Phone (Lead Connector App)
  ↓
GoHighLevel Server
  ↓
WhatSnap Platform
  ↓
Android Device (WhatSnap Gateway)
  ↓
Recipient
```

**Inbound (Receiving):**

```
Recipient
  ↓
Android Device (WhatSnap Gateway)
  ↓
WhatSnap Platform
  ↓
GoHighLevel Server
  ↓
Your Phone (Lead Connector App)
  ↓
AND Your Android Device (Native Messages App)
```

### Key Points

✅ **All messages sync to Lead Connector**

* Messages sent via WhatSnap appear in Lead Connector
* You can reply from Lead Connector app
* Replies sync back to GoHighLevel conversation

✅ **Real-time notifications**

* Get push notifications for new messages
* Respond immediately from your phone
* No need to be at computer

✅ **Full conversation history**

* See complete conversation thread
* Previous messages and replies visible
* Context for every conversation

***

## Using Lead Connector vs. Native Phone App

### Two Ways to Manage Messages

**Option 1: Use Lead Connector App (Recommended)**

* ✅ All messages sync to GoHighLevel
* ✅ Complete conversation history
* ✅ Can access from any device
* ✅ Integrate with CRM workflows
* ✅ Team can see conversations

**Option 2: Use Native Phone App**

* ✅ Messages go directly to phone's Messages app
* ✅ Faster response (no GHL middleman)
* ✅ More familiar interface
* ❌ Messages DON'T sync to GoHighLevel
* ❌ No conversation history in CRM
* ❌ Team can't see these messages

{% hint style="info" %}
**Best Practice**: Use Lead Connector app for business messages to keep everything synced in GoHighLevel. Use native Messages app only for personal messages.
{% endhint %}

***

## Configuration: Lead Connector + WhatSnap

### Recommended Setup

**If WhatSnap Gateway is NOT Default SMS App on Android:**

* ✅ Lead Connector app works perfectly
* ✅ Messages route through GHL and sync bidirectionally
* ✅ Native Messages app still usable for personal texts
* ✅ **This is the recommended setup**

**If WhatSnap Gateway IS Default SMS App on Android:**

* ⚠️ Lead Connector still works
* ⚠️ But native Messages app inbox becomes unusable
* ⚠️ WhatSnap takes over all SMS handling
* 🔄 Only necessary if you need MMS support

### Setting Up Lead Connector

{% stepper %}
{% step %}

#### Download and Install

1. Download **Lead Connector** from App Store or Google Play
2. Install on your phone (can be iOS or Android)
3. Open the app
   {% endstep %}

{% step %}

#### Log In

1. Tap **"Sign In"**
2. Enter your **GoHighLevel credentials**
   * Use the same email/password as your GHL account
3. Select your **agency** (if you have multiple)
4. Select your **sub-account** (location)
   {% endstep %}

{% step %}

#### Enable Notifications

1. When prompted, **allow notifications**
2. This ensures you get alerts for new messages
3. Configure notification settings in app:
   * Settings → **Notifications**
   * Enable for SMS, calls, opportunities, etc.
     {% endstep %}

{% step %}

#### Start Managing Conversations

1. Tap **"Conversations"** tab
2. See all SMS conversations (including WhatSnap messages)
3. Tap a conversation to view messages
4. Type reply and send
5. Message sends through WhatSnap → Android device → Recipient
   {% endstep %}
   {% endstepper %}

***

## Key Features in Lead Connector App

### Conversations

**What You Can Do:**

* View all SMS conversations
* Read incoming messages
* Send replies
* See message delivery status
* Add notes to conversation
* Search conversations

**Syncs with WhatSnap:**

* ✅ Messages sent via WhatSnap appear here
* ✅ Messages sent from Lead Connector go through WhatSnap
* ✅ All synced in real-time

### Contacts

**What You Can Do:**

* View contact details
* See conversation history
* Add/edit custom fields
* Add/remove tags
* Create new contacts
* Assign contacts

### Pipelines & Opportunities

**What You Can Do:**

* View pipeline stages
* Move opportunities
* Update deal values
* Add notes
* Change opportunity status

### Notifications

**Push Notifications for:**

* 📬 New SMS messages
* 📞 Missed calls (if phone system configured)
* 💬 Chat widget messages
* 🔔 Internal team notifications
* 📅 Appointment reminders

***

## Clients Using Lead Connector with Their Own Phones

### Client Perspective

**If your client wants to respond directly from their phone:**

**Setup:**

1. Client downloads **Lead Connector app**
2. You create GoHighLevel login for client (or give them access)
3. They log into Lead Connector
4. They can now respond to conversations directly

**Benefits:**

* ✅ Client responds in real-time
* ✅ All messages still go through WhatSnap (your Android device)
* ✅ Conversation history syncs to GHL
* ✅ You maintain oversight and reporting
* ✅ Client doesn't need to manage Android device

**Alternative: Native Phone App for Clients**

If WhatSnap Gateway is **NOT** set as default:

* Client can see messages in their native phone's Messages app
* They can reply directly from Messages app
* ⚠️ **Trade-off**: Replies from native app DON'T sync to GoHighLevel
* Only messages sent through WhatSnap/Lead Connector sync to GHL

{% hint style="warning" %}
**Important**: Any messages sent directly from the Android device's native Messages app (not through Lead Connector or WhatSnap) will **not appear** in the GoHighLevel conversation box.
{% endhint %}

***

## Troubleshooting Lead Connector with WhatSnap

### Messages Not Appearing in Lead Connector

**Check these:**

1. ✅ WhatSnap Gateway app is running on Android device
2. ✅ Device shows "Connected" status in WhatSnap dashboard
3. ✅ Lead Connector app is logged into correct sub-account
4. ✅ Contact has correct device tag assigned
5. ✅ Refresh Lead Connector app (pull down to refresh)

**Solutions:**

* Force close and reopen Lead Connector app
* Check internet connection on your phone
* Verify WhatSnap integration in GoHighLevel Settings
* See [Troubleshooting Guide](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms/troubleshooting)

### Can't Send Messages from Lead Connector

**Common causes:**

* ⚠️ Android device is offline or disconnected
* ⚠️ Contact doesn't have device tag assigned
* ⚠️ WhatSnap Gateway app not running
* ⚠️ SIM card issue on Android device

**Solutions:**

1. Check Android device status in WhatSnap dashboard
2. Verify contact has tag (e.g., `whatsnap-account-android-1`)
3. Restart WhatSnap Gateway app
4. Test sending SMS directly from Android device's Messages app

### Delayed Message Delivery

**Why this happens:**

* Android device temporarily offline
* Network congestion
* High message volume causing queue

**Normal delays:**

* Typical: 5-30 seconds
* During high volume: 1-3 minutes
* If device offline: Messages queue until device reconnects

**If delays are longer:**

* Check Android device internet connection
* Verify WhatSnap Gateway app is running
* Restart device if needed

***

## Best Practices: Lead Connector + WhatSnap

### For Agencies Managing Client Messages

**1. Use Lead Connector for Team Access**

* Give team members Lead Connector access
* Everyone can respond to client messages
* Maintain oversight and quality control
* Review conversations for training

**2. Set Up Notification Rules**

* Configure who gets notified for new messages
* Assign conversations to specific team members
* Use tags for routing

**3. Client Training**

* If clients will use Lead Connector, provide simple guide
* Show them how to respond to messages
* Explain that messages go through your WhatSnap device
* Set expectations for response times

### For Solo Users

**1. Use Lead Connector When Away from Computer**

* Respond to urgent messages while mobile
* Check conversations during downtime
* Stay connected to leads 24/7

**2. Use Desktop for Complex Work**

* Longer conversations easier on computer
* Workflow management from desktop
* Bulk actions and campaign setup

**3. Enable Critical Notifications Only**

* Don't overwhelm yourself with every notification
* Set "Do Not Disturb" hours in app
* Prioritize high-value conversations

***

## Lead Connector vs. Native Messages App: Decision Matrix

| Scenario                 | Use Lead Connector App | Use Native Messages App |
| ------------------------ | ---------------------- | ----------------------- |
| **Business messages**    | ✅ Recommended          | ❌ Won't sync to GHL     |
| **Personal messages**    | ❌ Will sync to GHL     | ✅ Keeps separate        |
| **Team needs access**    | ✅ Everyone can access  | ❌ Only you see it       |
| **Conversation history** | ✅ Saved in CRM         | ❌ Only on phone         |
| **Client responding**    | ✅ Train client on app  | ⚠️ Messages won't sync  |
| **Fast response needed** | ✅ Push notifications   | ✅ Native is faster      |
| **Workflow integration** | ✅ Triggers workflows   | ❌ No workflow trigger   |

***

## Summary

**Lead Connector App + WhatSnap SMS:**

* ✅ **Fully Compatible**: Use Lead Connector with WhatSnap SMS
* ✅ **Real-Time Sync**: Messages sync bidirectionally
* ✅ **Mobile Management**: Respond to messages on the go
* ✅ **Team Access**: Multiple people can manage conversations
* ✅ **CRM Integration**: All messages logged in GoHighLevel

**Best Setup:**

* Use **Lead Connector app** for business message responses
* Keep **WhatSnap Gateway** NOT as default SMS app
* Reserve **native Messages app** for personal texts
* **Train team/clients** on Lead Connector for consistency

***

## Download Lead Connector

**Android**: [https://play.google.com/store/apps/details?id=com.LeadConnector](https://play.google.com/store/apps/details?id=com.LeadConnector\&hl=en_AU\&pli=1)

**iOS**: <https://apps.apple.com/au/app/lead-connector/id1564302502>

***

## Related Resources

* [SMS Installation & Setup](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms/sms-installation-setup)
* [GoHighLevel Features Compatibility](https://whatsnap.gitbook.io/whatsnap-docs/faq/sms/ghl-features-compatibility)
* [Messaging Basics](https://whatsnap.gitbook.io/whatsnap-docs/conversations/messaging-basics)
* [Troubleshooting](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms/troubleshooting)

***

**Questions about Lead Connector setup?** Contact support at <support@whatsnap.ai> for assistance.
