# Calls

Find answers to common questions about using phone calls with WhatSnap's Android SMS devices.

{% hint style="info" %}
**Call Functionality**: When using WhatSnap's Android SMS integration, your device functions as a normal mobile phone for voice calls. However, calls are not routed through GoHighLevel's API—only SMS messages are integrated with GHL.
{% endhint %}

## Common Questions

<table data-view="cards"><thead><tr><th></th><th></th><th data-hidden data-card-target data-type="content-ref"></th></tr></thead><tbody><tr><td><strong>📞 Making Calls</strong></td><td>How to make and receive phone calls with WhatSnap SMS devices</td><td><a href="calls/making-calls">making-calls</a></td></tr><tr><td><strong>↪️ Call Forwarding</strong></td><td>Set up call forwarding to Twilio or LeadConnector numbers</td><td><a href="calls/call-forwarding">call-forwarding</a></td></tr><tr><td><strong>📲 Missed Call Text Back</strong></td><td>Automatically send SMS when you miss a call</td><td><a href="calls/missed-call-text-back">missed-call-text-back</a></td></tr><tr><td><strong>🆔 Verified Caller ID</strong></td><td>Display your WhatSnap number when calling from LeadConnector</td><td><a href="calls/verified-caller-id">verified-caller-id</a></td></tr></tbody></table>

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## Quick Answers

### Can I make phone calls through GoHighLevel with WhatSnap?

**No**, voice calls are not integrated into GoHighLevel through WhatSnap.

**What you can do:**

* ✅ Make and receive calls directly on your Android device (like a normal phone)
* ✅ Set up call forwarding to route calls to Twilio or LeadConnector numbers
* ✅ Use IFTTT to trigger workflows when calls are missed
* ✅ Configure verified caller ID to show your WhatSnap number
* ❌ Cannot use GHL's IVR features with WhatSnap SMS devices
* ❌ Cannot make/receive calls through the GHL interface

See: [Making Calls with WhatSnap](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/making-calls)

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### Can I forward calls from my WhatSnap SMS device to another number?

**Yes**, you can set up call forwarding in two ways:

**Option 1: Through Your Carrier**

* Contact your carrier to enable call forwarding
* May incur additional fees per forwarded call
* Availability varies by carrier and plan

**Option 2: On Your Android Device**

* Set up call forwarding directly in your Phone app settings
* Navigate to: Phone app → Settings → Call Forwarding
* Enter the number where calls should be forwarded

{% hint style="warning" %}
**Cost Warning**: Call forwarding may incur charges from your carrier. Check your plan details before enabling.
{% endhint %}

See: [Call Forwarding Setup Guide](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/call-forwarding)

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### Can I automatically text people who call my WhatSnap number?

**Yes**, using IFTTT (If This Then That) and GoHighLevel workflows.

**How it works:**

1. Install IFTTT app on your Android device
2. Set up a trigger for "missed call"
3. Configure IFTTT to send webhook to GHL
4. GHL workflow sends automated SMS response

**Use cases:**

* "Thanks for calling! This number is for texting. Please send us an SMS or call our main office at \[number]."
* Trigger workflows for follow-up sequences
* Create contacts and tag them for missed call follow-up
* Send appointment booking links via SMS

See: [Missed Call Text Back Setup](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/missed-call-text-back)

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### How do I show my WhatSnap number as caller ID when calling from GHL?

**Use Verified Caller ID** in GoHighLevel:

**Setup Process:**

1. Navigate to sub-account Settings → Phone Numbers
2. Add your WhatSnap number as "Verified Caller ID"
3. Complete verification process (you'll receive a call)
4. Assign the verified number to your LeadConnector phone number
5. Calls made from GHL will display your WhatSnap number

**Benefits:**

* Consistent caller ID across SMS and calls
* Recipients recognize your business number
* Better answer rates for outbound calls
* Professional unified communication

See: [Verified Caller ID Setup Guide](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/verified-caller-id)

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### What's the best alternative to receiving calls in GoHighLevel?

**Use LeadConnector or Twilio for calls, WhatSnap for SMS:**

**Recommended Setup:**

* **WhatSnap**: Handle all SMS messaging through your personal/business number
* **LeadConnector/Twilio**: Use a separate number for voice calls with GHL integration
* **Verified Caller ID**: Display your WhatSnap number even when calling from LeadConnector

**Why this works:**

* Full call features in GHL (IVR, call recording, call tracking)
* SMS with personal touch through WhatSnap
* Separate numbers for different purposes
* Best of both worlds

**Alternative: Voicemail Script**

If you don't want a separate calling number, set up voicemail on your WhatSnap device:

> "Hi, this is \[Your Business]. This number is used exclusively for texting. If you'd like us to call you back, please send us an SMS or call us directly at our office at \[main number]. Thank you!"

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### Will calls made on my Android device appear in GoHighLevel?

**No**, phone calls made through your Android device's native dialer do not sync to GoHighLevel.

**What syncs to GHL:**

* ✅ SMS messages (sent and received)
* ✅ MMS messages (if configured)
* ✅ Contact information from incoming texts
* ❌ Voice calls (incoming or outgoing)
* ❌ Call duration or call logs
* ❌ Voicemails

**Workaround for Call Tracking:**

If you need call tracking in GHL:

1. Use IFTTT to detect calls on Android device
2. Send webhook to GHL workflow
3. Workflow creates activity note or task with call details
4. Manual logging of call outcome

See: [Missed Call Text Back - IFTTT Setup](https://whatsnap.gitbook.io/whatsnap-docs/faq/calls/missed-call-text-back)

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### Can I use my Android device for both personal and business calls?

**Yes**, but consider these factors:

**Works well if:**

* ✅ Low call volume for business
* ✅ You're comfortable with dual-purpose device
* ✅ You can keep business hours separate
* ✅ Personal contacts are excluded from GHL sync (using `whatsnap-blacklist` tag)

**Challenges:**

* ❌ Harder to track business vs. personal calls
* ❌ No call separation in call logs
* ❌ Risk of personal calls during business hours
* ❌ Professional image concerns

**Better Approach:**

* Use dedicated device for WhatSnap business SMS and calls
* Keep personal phone completely separate
* Cleaner tracking and professional boundaries

***

### Does call forwarding work for international calls?

**Depends on your carrier and plan:**

**Forwarding TO international numbers:**

* May incur high international forwarding fees
* Check carrier policy on international call forwarding
* Some carriers don't support international forwarding

**Forwarding FROM international numbers:**

* Usually works if forwarding is enabled
* You pay for the forwarded leg of the call
* Consider WiFi calling instead

**Cost-Effective Alternatives:**

* Use WhatsApp calling (if you have WhatSnap WhatsApp accounts)
* VoIP services (Skype, Google Voice)
* Direct international plans with better rates

***

### Can I record calls made on my WhatSnap Android device?

**Depends on Android version and location:**

**Technical Capability:**

* Android 9+ has built-in call recording in some regions
* Third-party call recording apps available
* Device manufacturer may include call recording feature

**Legal Requirements:**

{% hint style="danger" %}
**Legal Compliance Required**: Call recording laws vary by state and country. Some require two-party consent, others only one-party consent. Always comply with local regulations.
{% endhint %}

**Recommended Approach:**

* Use LeadConnector/Twilio for calls if recording is essential
* Those platforms have built-in compliant call recording
* GHL stores recordings and transcriptions automatically

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### How do I handle emergency calls on my WhatSnap device?

**Emergency calls always work:**

* ✅ 911 (US), 999 (UK), 112 (EU) always function
* ✅ Work even if WhatSnap Gateway app is running
* ✅ Device prioritizes emergency calls
* ✅ Location services activate automatically

**Best Practices:**

* Keep device charged if it's your primary business line
* Ensure SIM card is active and has signal
* Test emergency call capability periodically
* Have backup communication method available

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## Related Documentation

### WhatSnap SMS Setup

* [SMS Main Guide](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms) - Complete SMS overview
* [Installation Guide](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms/sms-installation-setup) - Setup instructions
* [Multiple SMS Accounts](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms/multiple-sms-accounts) - Scaling with multiple devices

### GoHighLevel Integration

* [Messaging Basics](https://whatsnap.gitbook.io/whatsnap-docs/conversations/messaging-basics) - How messaging works in GHL
* [Workflow Automation](https://whatsnap.gitbook.io/whatsnap-docs/conversations/workflow-automation) - Automate SMS and responses
* [Contact Management](https://whatsnap.gitbook.io/whatsnap-docs/account-management/settings/user-assignments) - Organize contacts

### SMS FAQ

* [SMS FAQ Main](https://whatsnap.gitbook.io/whatsnap-docs/faq/sms) - All SMS-related questions
* [Device Specifications](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms/sms-specifications) - Hardware recommendations
* [Troubleshooting](https://whatsnap.gitbook.io/whatsnap-docs/account-management/sms/troubleshooting) - Fix common issues

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**Need more help?** Contact WhatSnap support at <support@whatsnap.ai> or check specific guides for detailed instructions.
