Verified Caller ID Setup

Set up Verified Caller ID in GoHighLevel to display your WhatSnap SMS number when making calls through LeadConnector, ensuring consistent caller identification.

Configure Verified Caller ID in GoHighLevel to make your WhatSnap SMS number appear as the caller ID when making outbound calls through LeadConnector. This creates a consistent communication experience—your contacts see the same number whether you text or call them.

Unified Caller Identity: Show your familiar WhatSnap SMS number as caller ID even when calling through LeadConnector, improving answer rates and brand recognition.

Why Use Verified Caller ID?

Benefits

Consistent Contact Experience:

  • ✅ Same number appears for both SMS (WhatSnap) and calls (LeadConnector)

  • ✅ Recipients recognize your number and are more likely to answer

  • ✅ Professional unified communication

  • ✅ No confusion about which number to save

Better Answer Rates:

  • ✅ Familiar numbers get answered more often

  • ✅ Not perceived as spam or unknown caller

  • ✅ Builds trust with consistent contact information

  • ✅ Improves sales and customer service effectiveness

Operational Benefits:

  • ✅ Use LeadConnector for full GHL call features (IVR, recording, analytics)

  • ✅ Display personal/business WhatSnap number for recognition

  • ✅ Maintain SMS on WhatSnap device, calls on LeadConnector

  • ✅ Best of both worlds

How It Works

System Architecture:

Component
Function
Number Shown

WhatSnap SMS

Handles text messaging

Your WhatSnap device number

LeadConnector Voice

Handles phone calls with GHL features

Your WhatSnap number (via Verified Caller ID)

Recipient Experience

Sees same number for SMS and calls

Consistent: Your WhatSnap number

Prerequisites

Before setting up Verified Caller ID:

  • ✅ Active WhatSnap SMS device with working phone number

  • ✅ LeadConnector number configured in GoHighLevel

  • ✅ Access to the WhatSnap device for verification call

  • ✅ Sub-account admin access in GoHighLevel

  • ✅ Active phone service on WhatSnap device (can receive calls)

Setup Guide

Step 1: Access Sub-Account Settings

1

Switch to Target Sub-Account

  1. Log in to GoHighLevel

  2. At the top-left, click "Switch Account" or the account name dropdown

  3. Search for the sub-account where you want to set up Verified Caller ID

  4. Click to switch to that sub-account

Sub-Account Specific: Verified Caller ID is configured per sub-account. You'll need to set it up separately for each sub-account where you want to use this feature.

2

Navigate to Settings

  1. Once in the correct sub-account, click "Settings" in the left sidebar

  2. This opens the sub-account settings menu

3

Open Phone Numbers Section

  1. In Settings, navigate to "Phone Numbers" (or "Business Profile" → "Phone Numbers")

  2. You'll see your existing phone numbers and phone configuration

  3. Look for the section related to calling and caller ID

Step 2: Add Your WhatSnap Number as Verified Caller ID

1

Find "Add Verified Caller ID"

  1. In the Phone Numbers settings page, look for a section like:

    • "Caller ID"

    • "Verified Caller ID"

    • "Outbound Caller ID"

  2. Click "Add Verified Caller ID" or "+ Add Number" in the Verified Caller ID section

Location May Vary: Depending on your GoHighLevel version, this option might be under "Add Number" → "Verified Caller ID" tab.

2

Enter Your WhatSnap Number

  1. A form appears asking for the number to verify

  2. Enter your WhatSnap SMS device phone number

    • Format: Include country code if required (e.g., +1 for US)

    • Example: +15551234567 or (555) 123-4567

  3. Click "Verify Number" or "Next"

Which Number to Use:

  • ✅ Your WhatSnap Android device's phone number (the SIM card number)

  • ✅ The number your SMS are sent from

  • ✅ The number contacts know you by

  • ❌ NOT your LeadConnector number

  • ❌ NOT Twilio numbers you don't own

3

Verification Call Process

GoHighLevel will initiate a verification call:

  1. A popup appears showing a verification code (e.g., 1234)

  2. Simultaneously, your WhatSnap device will ring with an incoming call

  3. Answer the call on your WhatSnap Android device

  4. An automated voice will ask you to enter the verification code

  5. Using your device's dial pad, enter the code shown in the GHL popup

  6. Press # or wait for confirmation

  7. The system confirms verification

What You'll Hear:

"This is a verification call from GoHighLevel. Please enter the verification code shown on your screen, followed by the pound key."

Must Answer Quickly: The call will ring for a limited time. If you miss it, click "Resend Verification" to get another call with a new code.

4

Verification Confirmation

  1. After entering the correct code, the automated system confirms:

    "Thank you. Your number has been verified."

  2. The call ends automatically

  3. In GoHighLevel, you'll see:

    • "Verification successful" message

    • Your number appears in the "Verified Caller ID" list

    • Status shows as "Verified" with a checkmark ✅

5

Save Verified Number

  1. If not automatic, click "Save" or "Add" to complete the process

  2. Your WhatSnap number is now available as a verified caller ID option

Verification Complete! Your WhatSnap number can now be used as caller ID for outbound calls from GoHighLevel.

Step 3: Assign Verified Caller ID to LeadConnector Number

Now configure your LeadConnector phone number to use the verified WhatSnap number as caller ID.

1

Navigate to Phone Numbers List

  1. Still in Settings → Phone Numbers

  2. You'll see a list of phone numbers associated with this sub-account

  3. Find your LeadConnector number (the number you use for calls in GHL)

2

Edit LeadConnector Number Configuration

  1. Click the three dots (⋮) or "Edit" icon next to your LeadConnector number

  2. Select "Edit Configuration" or "Settings"

  3. This opens the phone number configuration screen

3

Select Verified Caller ID

  1. Look for a setting like:

    • "Use your Verified Number as Caller ID for outbound calls"

    • "Outbound Caller ID"

    • "Caller ID for Outgoing Calls"

  2. Toggle ON the option to use verified caller ID

  3. From the dropdown, select your verified WhatSnap number

  4. You should see your WhatSnap number listed (the one you just verified)

4

Save Configuration

  1. Click "Save" or "Update"

  2. Configuration is applied to your LeadConnector number

  3. Confirmation message: "Caller ID settings updated"

Setup Complete! Outbound calls from this LeadConnector number will now display your WhatSnap number as caller ID.

Step 4: Test the Configuration

Always test to ensure everything works correctly.

1

Make a Test Call

  1. In GoHighLevel, open a test contact (your personal phone or colleague's phone)

  2. Navigate to the Conversations → Phone/Call tab

  3. Click to place a call to the test contact

  4. The call should be routed through LeadConnector

2

Verify Caller ID Display

  1. On the receiving phone (test contact), check the incoming call

  2. Caller ID should show: Your WhatSnap device number

  3. Should NOT show: Your LeadConnector number

  4. Answer and confirm call quality is good

Expected Behavior:

  • ✅ Recipient sees your WhatSnap SMS number

  • ✅ Call connects properly through LeadConnector

  • ✅ Call features work (recording, IVR if configured)

  • ✅ Call appears in GHL call logs

3

Test SMS Response

  1. After the test call, have the recipient text back to the number that called them (your WhatSnap number)

  2. The SMS should be received by your WhatSnap device

  3. The message should sync to GoHighLevel conversations

  4. You can reply from GHL, and it sends via WhatSnap

Expected Behavior:

  • ✅ SMS goes to WhatSnap device

  • ✅ Message appears in GHL conversations

  • ✅ Complete integration between calls and SMS

4

Test from GoHighLevel Interface

  1. Make another test call, this time clicking the call button directly from a contact profile

  2. Test with different contact to ensure it works universally

  3. Verify caller ID displays correctly for all outbound calls

All Systems Operational! Your unified communication system is now fully functional.

How It Works: Complete System

Communication Flow

Outbound Calls:

Inbound SMS:

Technical Details

What Happens Behind the Scenes:

  1. You initiate call in GHL → Click contact's call button

  2. GHL checks configuration → Finds Verified Caller ID setting

  3. LeadConnector makes call → Uses its infrastructure for reliability and features

  4. Caller ID spoofing (legal) → Displays your verified WhatSnap number instead of LeadConnector number

  5. Recipient sees familiar number → Recognizes and answers

  6. Call features work → IVR, recording, transcription all function normally

  7. Analytics logged → Full call data in GHL reports

Regulatory Compliance:

  • ✅ Legal: Using Verified Caller ID is legal and compliant

  • ✅ You own the number: Only works with numbers you own and control

  • ✅ No deception: You're showing YOUR number, just routing through different infrastructure

  • ✅ FCC compliant: Meets US regulations for caller ID display

Advanced Configurations

Multiple Verified Caller IDs

You can verify multiple numbers and choose which to use:

Use Cases:

  • Different numbers for different departments

  • Personal vs. business lines

  • Multiple WhatSnap devices with different numbers

Setup:

  1. Repeat verification process for each number you own

  2. All verified numbers appear in the caller ID dropdown

  3. Select which number to use per LeadConnector line

Per-User Caller ID

Assign different verified caller IDs to different team members:

Scenario:

  • Sales rep has personal WhatSnap number verified

  • Support rep has different WhatSnap number verified

  • Each rep's calls show their own number

Setup:

  1. Each team member verifies their own number

  2. User-level settings (if available in your GHL plan)

  3. Or: Assign different LeadConnector numbers per user with different caller IDs

Conditional Caller ID

Some GHL plans allow dynamic caller ID selection:

Based on:

  • Contact location (show local number)

  • Time of day (business hours vs. after hours)

  • Contact tags (VIP vs. standard)

  • Campaign (different number per marketing campaign)

Check with GoHighLevel for advanced features availability in your plan.

Troubleshooting

Verification Call Not Received

Device doesn't ring during verification

Possible Causes:

  • WhatSnap device is off or out of range

  • Wrong number entered

  • Device in Do Not Disturb mode

  • Call forwarding is enabled (forwards the verification call away)

Solutions:

  1. Ensure WhatSnap device is powered on and has signal

  2. Double-check you entered the correct phone number

  3. Disable Do Not Disturb mode

  4. Temporarily disable call forwarding (see Call Forwarding Guide)

  5. Try verification again

  6. Check voicemail if call went there (some systems allow code entry in voicemail)

Verification Code Not Accepted

Entered code but verification fails

Possible Causes:

  • Wrong code entered

  • Code expired

  • Timing issue

Solutions:

  1. Ensure you're entering the exact code shown in GHL

  2. Enter numbers carefully using dial pad

  3. Press # after entering code if required

  4. If code expired, click "Resend Verification" for a new code

  5. Answer the call quickly and enter code promptly

Caller ID Not Showing Correctly

Calls show LeadConnector number instead of WhatSnap number

Possible Causes:

  • Verified Caller ID not assigned to LeadConnector number

  • Configuration not saved

  • Carrier blocking caller ID spoofing

  • Wrong LeadConnector number configured

Solutions:

  1. Go back to Settings → Phone Numbers

  2. Edit LeadConnector number configuration

  3. Verify "Use verified caller ID" is toggled ON

  4. Confirm correct verified number is selected

  5. Save configuration again

  6. Test with different recipient (some carriers/phones behave differently)

  7. Contact GoHighLevel support if issue persists

Recipients See "Unknown" or "Spam Likely"

Caller ID shows but marked as spam

Possible Causes:

  • High call volume from number

  • Number flagged by spam reporting apps

  • STIR/SHAKEN attestation issues

  • Carrier reputation issues

Solutions:

  1. Reduce call volume to avoid spam flags

  2. Whitelist your number: Use services like Hiya, Nomorobo to register your business

  3. Register with carriers: AT&T Call Protect, T-Mobile Scam Shield

  4. STIR/SHAKEN: Ensure proper attestation (contact LeadConnector support)

  5. Call with context: Text before calling so recipient expects your call

  6. Professional voicemail: Set up professional greeting if call goes to voicemail

Prevention:

  • Don't make excessive outbound calls in short time

  • Ensure contacts have opted in

  • Use legitimate business practices

  • Respond to complaints promptly

SMS Not Syncing After Call

Recipient texts back but SMS doesn't appear in GHL

Possible Causes:

  • WhatSnap device offline

  • Contact doesn't have WhatSnap device tag

  • Network issues

Solutions:

  1. Check WhatSnap device is connected and online

  2. Verify contact has your WhatSnap device tag in GHL

  3. Check WhatSnap Gateway app is running on Android

  4. Test by sending SMS to the contact from GHL

  5. Review SMS Troubleshooting Guide

Best Practices

Number Management

Consistency is Key:

  • ✅ Use the same WhatSnap number for all communication with a contact

  • ✅ Don't switch between multiple numbers for same contacts

  • ✅ Update your business listings with your WhatSnap number

  • ✅ Include WhatSnap number in email signatures

Avoid:

  • ❌ Switching caller IDs frequently (confuses recipients)

  • ❌ Using caller ID for numbers you don't own

  • ❌ Displaying different numbers to same contact

Communication Strategy

Unified Approach:

Channel
Tool
Number Displayed
Use Case

SMS

WhatSnap

Your WhatSnap number

All text communication

Voice Calls

LeadConnector

Your WhatSnap number (via Verified Caller ID)

Voice calls with GHL features

Contacts Save

-

Your WhatSnap number

Single saved contact

Benefits:

  • Recipient only saves one number

  • All communication (SMS + calls) from same number

  • Professional consistent experience

  • Maximum answer and response rates

Compliance

Legal Use of Caller ID:

  • ✅ Only verify numbers you own and have legal right to use

  • ✅ Use for legitimate business purposes

  • ✅ Comply with TCPA and telemarketing laws

  • ✅ Honor Do Not Call lists and opt-outs

Prohibited:

  • ❌ Using someone else's number

  • ❌ Deceptive caller ID practices

  • ❌ Impersonating government or other entities

  • ❌ Spoofing with intent to defraud

Frequently Asked Questions

Can I verify multiple numbers for one sub-account?

Yes. You can verify multiple numbers and choose which to use per LeadConnector line. This is useful for:

  • Multiple WhatSnap devices

  • Different departments

  • Multiple team members

Simply repeat the verification process for each number.

Do I need to reverify my number periodically?

Usually no. Once verified, the number typically stays verified unless:

  • You remove it from verified caller IDs

  • Your phone service is cancelled

  • GoHighLevel policy changes require reverification

If your verification expires, GHL will notify you and you can reverify.

Can I use my personal cell phone as verified caller ID?

Yes, but consider:

  • ✅ Allows you to use personal number for business calls

  • ⚠️ Blurs personal/business line

  • ⚠️ Contacts may call your personal number directly

  • 💡 Better: Use dedicated business WhatSnap number

Will this work for international calls?

Usually yes, but:

  • Caller ID display depends on recipient's country and carrier

  • Some international carriers don't support caller ID spoofing

  • Test with international contacts first

  • Consider using WhatsApp calling for international (if you have WhatSnap WhatsApp accounts)

Does verified caller ID work with IVR and call routing?

Yes! All LeadConnector features work normally:

  • ✅ IVR (interactive voice response)

  • ✅ Call recording

  • ✅ Call transcription

  • ✅ Call routing

  • ✅ Voicemail

  • ✅ Call analytics

The only difference is the caller ID display—everything else is standard.

Next Steps

After setting up Verified Caller ID:

  1. Call Forwarding - Forward calls from WhatSnap device to LeadConnector

  2. Missed Call Text Back - Auto-respond to missed calls

  3. Making Calls - Understand call functionality with WhatSnap

  4. Workflow Automation - Automate your communication

Questions? Contact WhatSnap support at support@whatsnap.ai or GoHighLevel support for Verified Caller ID assistance.

PreviousMissed Call Text BackNextDashboard

Last updated