Adding WhatsApp Accounts

Learn how to connect additional WhatsApp accounts to WhatSnap using QR code scanning and understand the automatic contact creation process.

Connecting additional WhatsApp accounts to WhatSnap is simple and immediate. Each new account expands your messaging capabilities and allows for better organization of your communications.

Unlimited Connections: WhatSnap allows you to connect up to 10 WhatsApp accounts to your GoHighLevel system.

Adding a New Account

Step-by-Step Process

1

Access Add Account Feature

In your WhatSnap dashboard, locate and click the "Add Account" button. This will open the account connection interface.

2

QR Code Display

A QR code will appear on your screen. This code is unique and time-limited for security purposes.

QR Code Expiration: The QR code expires after 30 seconds for security reason. If it expires, it will refresh the new one automatically.

3

Scan with WhatsApp

On the mobile device with the WhatsApp account you want to connect:

1. Open WhatsApp

2. Go to Settings (⚙️)

3. Select Linked Devices

4. Tap "Link a Device"

5. Scan the QR code displayed on your screen

4

Connection Confirmation

Once scanned successfully, you'll see a confirmation message that your WhatsApp account has been connected to GoHighLevel.

Connection Successful! Your new WhatsApp account is now ready to send and receive messages through GoHighLevel.

What Happens After Connection

Automatic Tag Assignment

Once connected, WhatSnap automatically:

1. Creates a unique tag for the account (e.g., whatsnap-account-[xyz])

2. Associates the tag with all future contacts from this WhatsApp account

3. Enables message routing based on the tag system

Account Activation

The newly connected account becomes immediately active and capable of:

• Receiving messages from WhatsApp contacts

• Sending messages through GoHighLevel interface

• Participating in workflows and automations

• Creating contacts automatically when people message the account

Automatic Contact Creation

Smart Contact Management: WhatSnap automatically creates GoHighLevel contacts when people message your connected WhatsApp accounts.

How It Works

Contact Information Extracted

When someone messages your WhatsApp account, WhatSnap automatically extracts and stores:

• Phone Number: The contact's WhatsApp number

• Name: Display name from WhatsApp profile (when available)

• Account Tag: Tag identifying which WhatsApp account received the message

Managing Multiple Accounts

Account Organization Tips

Business Departments

Organize by Function

Connect separate accounts for different business functions:

• whatsnap-account-sales

• whatsnap-account-support

• whatsnap-account-billing

Benefits:

• Clear departmental boundaries

• Specialized message handling

• Department-specific workflows

Geographic Regions

Organize by Location

Use different accounts for different service areas:

• whatsnap-account-newyork

• whatsnap-account-california

• whatsnap-account-international

Benefits:

• Local phone numbers for each region

• Time-zone appropriate messaging

• Regional compliance management

Campaign Types

Organize by Purpose

Separate accounts for different types of communication:

• whatsnap-account-marketing

• whatsnap-account-followup

• whatsnap-account-vip

Benefits:

• Campaign-specific messaging

• Clear communication purposes

• Better performance tracking

Troubleshooting Account Connection

Common Issues and Solutions

Connection Fails After Scanning

Possible Causes:

• QR code has expired, wait and scan again

• WhatsApp app needs updating, if not remove WhatsApp and install it again

• Network connectivity issues

Solutions:

• Wait to get a new QR code

• Update WhatsApp to the latest version or remove/re-install

• Check internet connection on both devices

QR code generation doesn't work

Possible Causes:

• Network connectivity issues

• WhatSnap server issue

Solutions:

• Check internet connection on both devices

• Click force-refresh button or contact [e-mail]

Account Disconnects Frequently

Possible Causes:

• The WhatsApp Account is not used on real device

• It's not a WhatsApp Business app but instead a WhatsApp app

Solutions:

• Ensure your WhatsApp account remains connected to a real device with internet access. Open the app at least once weekly and maintain natural activity by sending reactions, reading messages, or engaging in brief conversations to keep the account active and avoid potential restrictions

• Consider using WhatsApp Business app because WhatsApp app disconect every 2 weeks

Next Steps

Once you've successfully added WhatsApp accounts, explore these related features:

1. Account Settings - Configure individual account preferences and settings

2. Tag Management - Master the tag system for effective contact routing

3. User Assignments - Set up automatic contact assignment to team members

4. Conversations - Start messaging through your connected accounts

Ready to Scale? With multiple WhatsApp accounts connected, you can now implement sophisticated messaging strategies and handle larger volumes of communication efficiently.