Conversations

Master WhatSnap's conversation system to send messages (WhatsApp, SMS/iMessage, Twilio) through GoHighLevel, control account routing with commands, and automate messaging workflows.

WhatSnap's conversation system transforms how you communicate across multiple messaging platforms (WhatsApp, SMS/iMessage, and Twilio SMS) by integrating seamlessly with GoHighLevel. Send messages, automate responses, and manage multi-account communications all from within your familiar GHL interface.

Core Conversation Features

💬 Native Integration

Send and receive messages (WhatsApp, SMS/iMessage, and Twilio) directly in GoHighLevel conversations, maintaining unified communication while leveraging each platform's strengths.

🎛️ Command System

Use powerful commands like #switch and #switch_unique to dynamically control which messaging account and platform handles specific messages and conversations.

🤖 Workflow Automation

Create sophisticated automated messaging sequences, responses, and complex business logic using GoHighLevel's workflow system with multi-platform messaging integration.

📱 Channel Flexibility

Choose between SMS channel override for maximum integration or separate WhatsApp channels for distinct messaging streams.

Conversation Workflow

Key Conversation Areas

💬 Messaging Basics

Learn how to send and receive WhatsApp messages through GoHighLevel

🎛️ Commands System

Master dynamic account switching and message routing with special commands

🤖 Workflow Automation

Automate WhatsApp messaging with GoHighLevel workflows and advanced triggers

Channel Integration Options

SMS Channel Override (Recommended)

Maximum Integration: Override your SMS channel to use WhatsApp messages in existing workflows without modification.

Benefits:

• All SMS workflow actions work instantly with WhatsApp

• Existing automations continue working seamlessly

• Maximum feature compatibility with GHL

• Unified conversation experience

Separate WhatsApp Channel

Parallel Messaging: Keep SMS and WhatsApp as separate channels for distinct use cases.

Benefits:

• Maintain both SMS and WhatsApp capabilities

• Clear separation between message types

• Channel-specific automations possible

• Gradual transition flexibility

Command System Highlights

Essential Commands

• #switch [account-tag]: Permanently change which messaging account handles a contact

• #switch_unique [account-tag]: Send single message from different account without changing association

Command Benefits

• Dynamic Routing: Route messages to specific accounts and platforms on demand

• Account Testing: Test different accounts and platforms without permanent changes

• Conversation Control: Override automatic account selection when needed

• Invisible to Recipients: Commands are processed internally and not shown to contacts

• Platform Switching: Seamlessly switch between WhatsApp, SMS/iMessage, and Twilio

Automation Capabilities

Available Automations

• Message Sending: Trigger WhatsApp messages from workflows

• Response Detection: Wait for and process WhatsApp replies

• Conditional Logic: Branch workflows based on message content

• Contact Management: Auto-assign contacts based on interactions

• Tag Operations: Add/remove tags based on WhatsApp activity

Advanced Features

• Webhook Integration: Custom integrations via incoming/outgoing webhooks

• Multi-account Logic: Distribute automated messages across accounts

• Custom Variables: Personalize messages with contact data

• Timing Controls: Schedule messages and control send rates

Communication Strategies

Customer Support

Use WhatsApp for:

• Real-time Support: Instant responses with high open rates

• Issue Resolution: Visual communication with screenshots/videos

• Follow-up Sequences: Automated check-ins and satisfaction surveys

Sales Conversations

Leverage WhatsApp for:

• Lead Qualification: Interactive conversations with prospects

• Product Demos: Share media and links seamlessly

• Closing Sequences: Automated follow-up until conversion

Marketing Engagement

Optimize WhatsApp for:

• Content Distribution: Share valuable content directly

• Event Promotions: Invite contacts to webinars and events

• Feedback Collection: Gather reviews and testimonials

Best Practices

Message Quality

• Personal Tone: Write messages as if from a real person

• Natural Language: Avoid overly promotional or robotic language

• Relevant Timing: Respect time zones and communication preferences

• Value-First: Provide value before making requests

Account Management

• Warm Accounts: Use accounts that have established conversation history

• Rotation Strategy: Distribute conversations across multiple accounts

• Status Monitoring: Regularly check account health and connectivity

• Backup Plans: Have alternative accounts ready if primary accounts have issues

Automation Strategy

• Progressive Engagement: Start with simple automations before complex sequences

• Human Handoff: Plan for transferring conversations to human agents

• Testing First: Test all automated sequences with small groups

• Response Monitoring: Track response rates and engagement metrics

Getting Started with Conversations

1

Choose Your Integration Method

Decide between SMS channel override or separate WhatsApp channels based on your needs.

2

Learn Basic Messaging

Master the fundamentals of sending and receiving WhatsApp messages through GoHighLevel.

3

Explore Commands

Discover how to use the command system for dynamic account routing and message control.

4

Implement Automation

Set up workflow automation to scale your WhatsApp communications efficiently.

Ready to communicate? With proper conversation management, you can deliver personalized WhatsApp experiences at scale while maintaining the human touch that drives engagement.