Conversations
Master WhatSnap's conversation system to send WhatsApp messages through GoHighLevel, control account routing with commands, and automate messaging workflows.
WhatSnap's conversation system transforms how you communicate through WhatsApp by integrating seamlessly with GoHighLevel. Send messages, automate responses, and manage multi-account communications all from within your familiar GHL interface.
Core Conversation Features
💬 Native Integration
Send and receive WhatsApp messages directly in GoHighLevel conversations, maintaining unified communication while leveraging WhatsApp's superior deliverability and engagement.
🎛️ Command System
Use powerful commands like #switch and #switch_unique to dynamically control which WhatsApp account handles specific messages and conversations.
🤖 Workflow Automation
Create sophisticated automated messaging sequences, responses, and complex business logic using GoHighLevel's workflow system with WhatsApp integration.
📱 Channel Flexibility
Choose between SMS channel override for maximum integration or separate WhatsApp channels for distinct messaging streams.
Conversation Workflow
Key Conversation Areas
Channel Integration Options
SMS Channel Override (Recommended)
Maximum Integration: Override your SMS channel to use WhatsApp messages in existing workflows without modification.
Benefits:
All SMS workflow actions work instantly with WhatsApp
Existing automations continue working seamlessly
Maximum feature compatibility with GHL
Unified conversation experience
Separate WhatsApp Channel
Benefits:
Maintain both SMS and WhatsApp capabilities
Clear separation between message types
Channel-specific automations possible
Gradual transition flexibility
Command System Highlights
Essential Commands
#switch [account-tag]: Permanently change which WhatsApp account handles a contact#switch_unique [account-tag]: Send single message from different account without changing association
Command Benefits
Dynamic Routing: Route messages to specific accounts on demand
Account Testing: Test different accounts without permanent changes
Conversation Control: Override automatic account selection when needed
Invisible to Recipients: Commands are processed internally and not shown to contacts
Automation Capabilities
Available Automations
Message Sending: Trigger WhatsApp messages from workflows
Response Detection: Wait for and process WhatsApp replies
Conditional Logic: Branch workflows based on message content
Contact Management: Auto-assign contacts based on interactions
Tag Operations: Add/remove tags based on WhatsApp activity
Advanced Features
Webhook Integration: Custom integrations via incoming/outgoing webhooks
Multi-account Logic: Distribute automated messages across accounts
Custom Variables: Personalize messages with contact data
Timing Controls: Schedule messages and control send rates
Communication Strategies
Customer Support
Use WhatsApp for:
Real-time Support: Instant responses with high open rates
Issue Resolution: Visual communication with screenshots/videos
Follow-up Sequences: Automated check-ins and satisfaction surveys
Sales Conversations
Leverage WhatsApp for:
Lead Qualification: Interactive conversations with prospects
Product Demos: Share media and links seamlessly
Closing Sequences: Automated follow-up until conversion
Marketing Engagement
Optimize WhatsApp for:
Content Distribution: Share valuable content directly
Event Promotions: Invite contacts to webinars and events
Feedback Collection: Gather reviews and testimonials
Best Practices
Message Quality
Personal Tone: Write messages as if from a real person
Natural Language: Avoid overly promotional or robotic language
Relevant Timing: Respect time zones and communication preferences
Value-First: Provide value before making requests
Account Management
Warm Accounts: Use accounts that have established conversation history
Rotation Strategy: Distribute conversations across multiple accounts
Status Monitoring: Regularly check account health and connectivity
Backup Plans: Have alternative accounts ready if primary accounts have issues
Automation Strategy
Progressive Engagement: Start with simple automations before complex sequences
Human Handoff: Plan for transferring conversations to human agents
Testing First: Test all automated sequences with small groups
Response Monitoring: Track response rates and engagement metrics
Getting Started with Conversations
Choose Your Integration Method
Decide between SMS channel override or separate WhatsApp channels based on your needs.
Learn Basic Messaging
Master the fundamentals of sending and receiving WhatsApp messages through GoHighLevel.
Explore Commands
Discover how to use the command system for dynamic account routing and message control.
Implement Automation
Set up workflow automation to scale your WhatsApp communications efficiently.
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