Twilio

Learn how to configure Twilio SMS integration with WhatSnap for enterprise-grade A2P (Application-to-Person) messaging with 99.95% uptime SLA.

Documentation coming soon

Configure your Twilio account with WhatSnap to send high-volume, enterprise-grade SMS messages through GoHighLevel with A2P (Application-to-Person) messaging.

Overview

Twilio A2P SMS integration provides:

• Enterprise Scale: Send thousands of messages per day

• 99.95% Uptime SLA: Reliable delivery for critical communications

• Compliance: Built for business-to-consumer messaging regulations

• Global Reach: International SMS delivery

• Advanced Features: Delivery reports, detailed analytics

Requirements

• Active Twilio account

• Twilio phone number (SMS-enabled)

• Twilio Account SID

• Twilio Auth Token

• Sufficient Twilio account credits

How Twilio Works with WhatSnap

Since WhatSnap overrides the default SMS channel in GoHighLevel, we've integrated Twilio as a separate channel within WhatSnap to ensure you maintain full flexibility in your messaging strategy.

Channel Selection in Workflows

When building workflows in GoHighLevel, you can choose between different channels to send messages to your contacts:

• WhatSnap SMS: For conversational, person-to-person (P2P) messaging using your physical SIM cards

• Twilio: For Application-to-Person (A2P) messaging, high-volume campaigns, or cases where A2P compliance is required

This means you can still leverage your existing Twilio phone numbers and infrastructure directly from your workflows, even while using WhatSnap for conversational SMS.

When to Use Each Channel

Use WhatSnap SMS when:

• You need conversational, two-way messaging

• Building personal relationships with contacts

• Sending messages that appear as genuine person-to-person communication

• Maximum deliverability for conversational content

Use Twilio when:

• Sending high-volume, non-conversational messages

• A2P compliance and registration is required

• Transactional notifications (order confirmations, shipping updates, etc.)

• Automated alerts and reminders at scale

• International messaging to regions where A2P is preferred

Ideal Use Cases

• International messaging

• Transactional notifications (order confirmations, shipping updates, password resets)

• Automated system alerts

• One-time passwords (OTP) and verification codes

• Non-conversational automated communications

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Full documentation for Twilio A2P setup will be added soon. Check back or contact [e-mail] for early access.