Multiple iMessage Accounts per Sub-Account

Learn how to connect multiple iMessage accounts to a single GoHighLevel sub-account for team collaboration, user-specific messaging, and increased sending volume.

Connect multiple iMessage accounts to a single GoHighLevel sub-account to enable team-based messaging, assign specific phone numbers to individual users, and scale your iMessage sending capacity across multiple devices.

Team Collaboration: Assign each team member their own iMessage number, allowing personalized communication while maintaining centralized management in one GHL sub-account.

🚀 Overview

Why Connect Multiple iMessage Accounts?

Connecting multiple iMessage numbers to one GoHighLevel sub-account is beneficial when you want to:

Team-Based Messaging:

  • ✅ Assign individual team members their own iMessage phone number

  • ✅ Maintain personal communication style per team member

  • ✅ Track performance and activity by user

  • ✅ Separate sales, support, and management communications

Increased Sending Volume:

  • ✅ Distribute message sending across multiple devices

  • ✅ Stay within Apple's 50 contacts/day limit per device

  • ✅ Send to 200+ contacts daily across 4 iMessage accounts

  • ✅ Reduce risk by spreading volume across multiple numbers

Organizational Structure:

  • ✅ Department-specific phone numbers (Sales, Support, Billing)

  • ✅ Geographic distribution (East Coast, West Coast, International)

  • ✅ Role-based assignments (Account Manager, Customer Success, Sales Rep)

  • ✅ VIP vs. general customer segmentation

How It Works

✅ Prerequisites

Before setting up multiple iMessage accounts, ensure you have:

Device Requirements

GoHighLevel Requirements

WhatSnap Requirements

⚙️ Step-by-Step Setup

1

Step 1: Connect All iMessage Devices

Before assigning to users, ensure all devices are connected to WhatSnap:

  1. Connect First iMessage Device:

    • Follow the Adding iMessage Accounts guide

    • Complete setup and verify it works

    • Note the account tag (e.g., whatsnap-account-imessage-1)

  2. Connect Additional Devices:

    • Repeat the connection process for each additional iPhone/Mac pair

    • Use separate Macs or separate user profiles on one Mac

    • Each device gets a unique account tag

    • Verify each device shows as "Connected" in WhatSnap dashboard

  3. Verify All Connections:

    • Go to WhatSnap Dashboard → Connected Accounts

    • You should see all iMessage devices listed

    • Status should show "Active" or "Connected" for each

    • Test send a message from each device's Mac to confirm functionality

Device Naming: Give each device a descriptive name in WhatSnap for easy identification (e.g., "Sales iMessage", "Support iMessage", "Manager iMessage").

2

Step 2: Create or Verify GHL Users

Each iMessage account must be assigned to a unique GoHighLevel user:

Create New Users:

  1. In GoHighLevel, go to Settings → My Staff

  2. Click "+ Add User"

  3. Enter user details:

    • Name: Team member's name (or descriptive name like "Sales iMessage User")

    • Email: Valid email address

    • Role: Appropriate role based on permissions needed

  4. Set Permissions as needed

  5. Click "Create User"

  6. Repeat for each iMessage account

For Volume-Only Setup (No Real Team Member):

If you're connecting multiple devices just for volume (not actual team members):

  1. Create "dummy" user profiles

  2. Name them descriptively: "iMessage Device 2", "iMessage Volume Account"

  3. Set minimal permissions (these won't be used for actual login)

  4. These serve only to enable device assignment

One User Per Device: You cannot assign multiple iMessage devices to the same GHL user. Each device requires a unique user assignment.

3

Step 3: Assign Devices to Users in WhatSnap

Now connect each iMessage device to its corresponding GHL user:

  1. Open WhatSnap Dashboard

  2. Navigate to Connected Accounts or Devices

  3. Locate your first unassigned iMessage device

  4. Click device settings or menu (⋮)

  5. Select "User Assignment" or "Assign to User"

  6. Choose the GHL user from the dropdown

  7. Click "Assign" or "Save"

  8. Repeat for each iMessage device

Verify Assignments:

  • Each device should now show the assigned user's name

  • In GoHighLevel, each user should have an associated iMessage account

  • Test by logging in as each user and sending a test message

Assignment Complete! Each team member (or volume account) now has their own iMessage number for sending messages.

4

Step 4: Configure Default Account

Set a default iMessage account for unassigned contacts:

  1. In WhatSnap Dashboard, go to Settings

  2. Find "Default iMessage Account" setting

  3. Select which device should be the default

  4. This account will be used when:

    • Contact is not assigned to any user

    • Contact is assigned to a user without an iMessage device

    • Fallback for system messages

Recommended Default:

  • Use your primary or most reliable device

  • Typically the first device you connected

  • Should be the account with best uptime/reliability

💬 How Messaging Works with Multiple Accounts

Automated Messages (via Workflows)

When sending messages through GoHighLevel workflows, WhatSnap automatically routes based on contact assignment:

Workflow Routing Rules:

Contact Status
Assigned User
User Has Device?
Message Sends From

Assigned

User 1

✅ Yes

User 1's iMessage account

Assigned

User 2

✅ Yes

User 2's iMessage account

Assigned

User 3

❌ No

Default iMessage account

Unassigned

None

N/A

Default iMessage account

Example Workflow:

Trigger: New lead added
Condition: Lead source = "Facebook"
Action: Assign to User "Sales Rep 1"
Action: Send SMS - "Hi {{first_name}}, thanks for your interest!"
Result: Message automatically sends from Sales Rep 1's iMessage number

Manual Messages (Conversation Tab)

When manually sending messages from the GoHighLevel conversation tab, routing depends on who is logged in:

Default Behavior:

  • Messages send from the logged-in user's assigned iMessage account

  • NOT from the contact's assigned user (unless they're the same)

Example Scenarios:

Logged-in User
Contact Assigned To
Message Sends From

User 1 (Sales)

User 1 (Sales)

✅ User 1's iMessage

User 1 (Sales)

User 2 (Support)

⚠️ User 1's iMessage (not User 2's)

User 2 (Support)

User 1 (Sales)

⚠️ User 2's iMessage (not User 1's)

User 3 (No device)

User 1 (Sales)

Default iMessage

Important: When manually messaging from the conversation tab, the message sends from YOUR (logged-in user's) iMessage number, not the contact's assigned user. See override options below.

🔄 Overriding Message Routing

Sometimes you need to send from a specific iMessage account regardless of who is logged in or who the contact is assigned to.

Method 1: Using #switch Commands (Recommended)

WhatSnap's command system allows you to override the default routing:

Permanently Switch Contact to Different Account:

#switch|whatsnap-account-imessage-2 Hi {{first_name}}, this is Sarah from support taking over your case...

Effect:

  • Contact's account tag changes to whatsnap-account-imessage-2

  • All future messages (manual and automated) use this account

  • Contact effectively "belongs" to this iMessage number now

Send One Message from Different Account:

#switch_unique|whatsnap-account-imessage-3 Hi {{first_name}}, this is Mike the manager checking in on your experience...

Effect:

  • This message sends from whatsnap-account-imessage-3

  • Contact's original tag remains unchanged

  • Next message reverts to original account

Method 2: Log In as Correct User

The simplest approach when manually messaging:

  1. Identify which user the contact is assigned to

  2. Log out of your current GHL account

  3. Log in as the assigned user

  4. Send message - will automatically use that user's iMessage account

  5. Log back in as yourself when done

Pros:

  • Simple and straightforward

  • No need to remember commands

  • Works with all GHL features

Cons:

  • Requires multiple logins

  • Time-consuming for quick messages

  • Not practical for high volume

Method 3: Change Contact Assignment

For ongoing conversations, reassign the contact:

  1. Open the contact record in GoHighLevel

  2. Find "Assigned User" field

  3. Change to the user whose iMessage number you want to use

  4. Save the contact

  5. Future messages will use the new user's iMessage account

Use When:

  • Contact needs to be handed off permanently

  • Reassigning from sales to support

  • Moving VIP clients to senior account manager

  • Consolidating contacts under one user

Comparison of Methods

Method
Use Case
Permanent?
Ease of Use

#switch Command

Change account for contact

✅ Yes

Medium (remember syntax)

#switch_unique

One-off message override

❌ No

Medium (remember syntax)

Login as User

Quick manual message

N/A

Easy but time-consuming

Reassign Contact

Long-term handoff

✅ Yes

Easy (UI-based)

📊 Team Collaboration Scenarios

Scenario 1: Sales Team with Individual Numbers

Setup:

  • User 1 (Sarah - Sales Rep): whatsnap-account-sales-sarah

  • User 2 (Mike - Sales Rep): whatsnap-account-sales-mike

  • User 3 (Lisa - Sales Manager): whatsnap-account-sales-manager

Workflow:

  1. New lead comes in from Facebook ad

  2. Round-robin assignment puts lead on Sarah

  3. Automated welcome message sends from Sarah's iMessage number

  4. Sarah manually messages from her account (logged in as Sarah)

  5. If lead needs escalation, use #switch|whatsnap-account-sales-manager to transfer to Lisa

  6. All future messages come from Lisa's iMessage

Benefits:

  • Personal touch with consistent phone number per rep

  • Easy tracking of individual rep performance

  • Smooth escalation process

  • Each rep stays within 50 contacts/day limit

Scenario 2: Department-Based Assignment

Setup:

  • Sales Dept: whatsnap-account-sales (assigned to Sales User)

  • Support Dept: whatsnap-account-support (assigned to Support User)

  • Billing Dept: whatsnap-account-billing (assigned to Billing User)

Workflow:

  1. All new leads assigned to "Sales User"

  2. Messages send from sales iMessage number

  3. When customer purchases, reassign to "Support User"

  4. Support messages now come from support iMessage number

  5. For billing issues, reassign to "Billing User"

  6. Billing communications from dedicated billing number

Benefits:

  • Clear departmental communication

  • Customers know which number reaches which department

  • Volume distributed across departments

  • Professional organization

Scenario 3: Volume Distribution (No Team)

Setup:

  • Device 1: whatsnap-account-volume-1 (dummy user)

  • Device 2: whatsnap-account-volume-2 (dummy user)

  • Device 3: whatsnap-account-volume-3 (dummy user)

  • Device 4: whatsnap-account-volume-4 (dummy user)

Workflow:

  1. All devices assigned to dummy users for volume only

  2. Contacts distributed equally via tag assignment

  3. 250 contacts per device per week (under 50/day limit)

  4. Total capacity: 1000 contacts per week

  5. You manage all from your main login using commands when needed

Benefits:

  • Massive volume increase (4x capacity)

  • Stay within Apple's limits per device

  • Risk distribution across multiple numbers

  • All managed from single login

📈 Volume Planning

Calculating Capacity

Single iMessage Account:

  • Limit: 50 contacts/day

  • Weekly: 350 contacts (7 days)

  • Monthly: ~1,500 contacts (30 days)

Multiple Accounts:

# of Accounts
Daily Capacity
Weekly Capacity
Monthly Capacity

1 Account

50

350

1,500

2 Accounts

100

700

3,000

3 Accounts

150

1,050

4,500

4 Accounts

200

1,400

6,000

Apple Limit Compliance: Never exceed 50 unique contacts per day per device. Distribute your volume, don't concentrate it.

Volume Distribution Strategies

Strategy 1: Equal Distribution

  • Divide contacts evenly across all devices

  • Each device sends to same number of contacts

  • Simple to manage and track

Strategy 2: Priority-Based

  • VIP/urgent contacts on most reliable device

  • General contacts distributed across other devices

  • Ensures critical messages always send

Strategy 3: Time-Based

  • Device 1: Morning messages (9 AM - 12 PM)

  • Device 2: Afternoon messages (12 PM - 3 PM)

  • Device 3: Evening messages (3 PM - 6 PM)

  • Spreads load throughout the day

🔧 Advanced: Single Mac Setup

For cost savings, you can run multiple iMessage accounts on one Mac using separate user profiles:

Single Mac Multi-Account: Detailed instructions are available in our iMessage Specifications - Multiple iPhone Setup section.

Quick Overview:

  1. Create Mac User Profiles - One per iMessage account

  2. Install WhatSnap Gateway in each profile

  3. Connect Each iPhone to its respective Mac profile

  4. Use Fast User Switching - Keep all profiles logged in simultaneously

  5. Maximum 4 iPhones per Mac recommended

Requirements:

  • 16-32 GB RAM for multiple accounts

  • Mac mini M1/M2 recommended for reliability

  • Strong internet connection (Ethernet preferred)

See iMessage Specifications for full hardware requirements.

🔍 Monitoring & Management

Tracking Performance by Account

WhatSnap Dashboard:

  • View message volume per device

  • Monitor connection status for each account

  • Track delivery rates per account

  • Identify which accounts are most active

GoHighLevel Reporting:

  • Filter conversations by assigned user

  • Track response rates per team member

  • Monitor message volume by user

  • Analyze performance metrics

Best Practices

Daily Monitoring:

Weekly Review:

Monthly Optimization:

⚠️ Troubleshooting Multiple Accounts

Common Issues

Message sending from wrong iMessage account

Problem: Contact assigned to User 1, but message sends from User 2's iMessage.

Solutions:

  1. Verify contact is assigned to correct user in GHL

  2. Check user has an iMessage device assigned in WhatSnap

  3. Verify WhatSnap Gateway app is running for that user's device

  4. Use #switch command to force correct account

  5. Check default account settings in WhatSnap

Some accounts work, others don't

Problem: Messages send from some iMessage accounts but not others.

Solutions:

  1. Check WhatSnap Gateway app is running for affected devices

  2. Verify Mac is online and not asleep

  3. Check Messages in iCloud is enabled on affected iPhone/Mac

  4. Reconnect affected device with fresh authentication token

  5. Verify Full Disk Access permission granted for each Mac

Can't assign device to user

Problem: WhatSnap won't let you assign device to a specific user.

Solutions:

  1. Verify user exists in the correct GHL sub-account

  2. Check if device is already assigned to another user (unassign first)

  3. Ensure device is showing as "Connected" before assigning

  4. Try refreshing WhatSnap dashboard

  5. Contact WhatSnap support if issue persists

For comprehensive troubleshooting, see our iMessage Troubleshooting Guide.

📚 Related Documentation

Ready to Scale! With multiple iMessage accounts connected to your GoHighLevel sub-account, you can now handle team-based communications, increase your sending volume, and provide more personalized customer experiences.

Questions? Contact support@whatsnap.ai for help with multi-account setup.

PreviousiMessage Device SpecificationsNextiMessage Troubleshooting

Last updated