Agent Modes
Overview
WhatSnap AI offers multiple operating modes to fit your business workflow. Whether you want full automation or human oversight, you can configure exactly how your agent engages with leads.
Navigate to the Settings tab in your WhatSnap dashboard to access these configurations.
Available Modes
Off
The agent is completely disabled. All messages require manual human response.
Use when:
Troubleshooting issues
During major business changes
When you want to temporarily pause AI responses
Hybrid
The agent only responds to contacts specifically tagged with whatsnap-autopilot-on in GoHighLevel.
Use when:
Testing the AI on specific leads before full rollout
Running A/B tests between AI and human responses
Onboarding new team members who need to observe AI interactions
How to enable for a contact:
Open the contact in GoHighLevel
Add the tag
whatsnap-autopilot-onThe AI will now handle that contact's conversations
Auto Pilot (Recommended)
The agent responds to all incoming messages automatically.
Use when:
You're confident in your agent's training
You want 24/7 automated responses
Maximizing lead engagement without human bottlenecks
Best for: Most businesses after completing thorough sandbox testing and reinforcement learning.
Suggestive
The agent suggests replies in the GoHighLevel conversation window, but lets a human hit send.
Use when:
Training new sales team members
High-stakes conversations requiring human judgment
Building trust in the AI before going full Auto Pilot
Compliance-sensitive industries
How it works:
A message comes in from a lead
The AI drafts a suggested response
Your team member reviews, edits if needed, and sends
Mode Comparison
Off
❌
✅ Always
Troubleshooting
Hybrid
✅ Tagged only
✅ Untagged
Testing
Auto Pilot
✅ All
❌ Never*
Production
Suggestive
❌ Drafts only
✅ To send
Training
*Unless Smart Handoff is triggered
Switching Modes
Go to WhatSnap → Settings
Find the Agent Mode section
Select your desired mode
Click Save
Note: Mode changes take effect immediately. Ensure your team is prepared before switching from Suggestive to Auto Pilot.
Human-Like Delays
Note on Speed: During the setup/sandbox phase, responses are instant. In the live production environment, the Agent uses "human-like" delays and typing simulation to ensure the customer feels they are talking to a real person.
This behavior applies to all active modes (Hybrid, Auto Pilot) and makes conversations feel natural rather than robotic.
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