# Agent Modes

## Overview

WhatSnap AI offers multiple operating modes to fit your business workflow. Whether you want full automation or human oversight, you can configure exactly how your agent engages with leads.

Navigate to the **Settings** tab in your WhatSnap dashboard to access these configurations.

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## Available Modes

### Off

The agent is completely disabled. All messages require manual human response.

**Use when:**

* Troubleshooting issues
* During major business changes
* When you want to temporarily pause AI responses

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### Hybrid

The agent only responds to contacts specifically tagged with `whatsnap-autopilot-on` in GoHighLevel.

**Use when:**

* Testing the AI on specific leads before full rollout
* Running A/B tests between AI and human responses
* Onboarding new team members who need to observe AI interactions

**How to enable for a contact:**

1. Open the contact in GoHighLevel
2. Add the tag `whatsnap-autopilot-on`
3. The AI will now handle that contact's conversations

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### Auto Pilot (Recommended)

The agent responds to **all** incoming messages automatically.

**Use when:**

* You're confident in your agent's training
* You want 24/7 automated responses
* Maximizing lead engagement without human bottlenecks

{% hint style="success" %}
**Best for**: Most businesses after completing thorough sandbox testing and reinforcement learning.
{% endhint %}

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### Suggestive

The agent suggests replies in the GoHighLevel conversation window, but lets a human hit send.

**Use when:**

* Training new sales team members
* High-stakes conversations requiring human judgment
* Building trust in the AI before going full Auto Pilot
* Compliance-sensitive industries

**How it works:**

1. A message comes in from a lead
2. The AI drafts a suggested response
3. Your team member reviews, edits if needed, and sends

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## Mode Comparison

| Mode       | AI Responds   | Human Required | Best For        |
| ---------- | ------------- | -------------- | --------------- |
| Off        | ❌             | ✅ Always       | Troubleshooting |
| Hybrid     | ✅ Tagged only | ✅ Untagged     | Testing         |
| Auto Pilot | ✅ All         | ❌ Never\*      | Production      |
| Suggestive | ❌ Drafts only | ✅ To send      | Training        |

\*Unless Smart Handoff is triggered

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## Switching Modes

1. Go to **WhatSnap** → **Settings**
2. Find the **Agent Mode** section
3. Select your desired mode
4. Click **Save**

{% hint style="warning" %}
**Note**: Mode changes take effect immediately. Ensure your team is prepared before switching from Suggestive to Auto Pilot.
{% endhint %}

***

## Human-Like Delays

{% hint style="info" %}
**Note on Speed**: During the setup/sandbox phase, responses are instant. In the live production environment, the Agent uses "human-like" delays and typing simulation to ensure the customer feels they are talking to a real person.
{% endhint %}

This behavior applies to all active modes (Hybrid, Auto Pilot) and makes conversations feel natural rather than robotic.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://whatsnap.gitbook.io/whatsnap-docs/ai-agents/agent-modes.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.