Calls
Frequently asked questions about phone calls, call forwarding, and call features with WhatSnap's Android SMS devices.
Find answers to common questions about using phone calls with WhatSnap's Android SMS devices.
Common Questions
Quick Answers
Can I make phone calls through GoHighLevel with WhatSnap?
No, voice calls are not integrated into GoHighLevel through WhatSnap.
What you can do:
✅ Make and receive calls directly on your Android device (like a normal phone)
✅ Set up call forwarding to route calls to Twilio or LeadConnector numbers
✅ Use IFTTT to trigger workflows when calls are missed
✅ Configure verified caller ID to show your WhatSnap number
❌ Cannot use GHL's IVR features with WhatSnap SMS devices
❌ Cannot make/receive calls through the GHL interface
See: Making Calls with WhatSnap
Can I forward calls from my WhatSnap SMS device to another number?
Yes, you can set up call forwarding in two ways:
Option 1: Through Your Carrier
Contact your carrier to enable call forwarding
May incur additional fees per forwarded call
Availability varies by carrier and plan
Option 2: On Your Android Device
Set up call forwarding directly in your Phone app settings
Navigate to: Phone app → Settings → Call Forwarding
Enter the number where calls should be forwarded
Cost Warning: Call forwarding may incur charges from your carrier. Check your plan details before enabling.
See: Call Forwarding Setup Guide
Can I automatically text people who call my WhatSnap number?
Yes, using IFTTT (If This Then That) and GoHighLevel workflows.
How it works:
Install IFTTT app on your Android device
Set up a trigger for "missed call"
Configure IFTTT to send webhook to GHL
GHL workflow sends automated SMS response
Use cases:
"Thanks for calling! This number is for texting. Please send us an SMS or call our main office at [number]."
Trigger workflows for follow-up sequences
Create contacts and tag them for missed call follow-up
Send appointment booking links via SMS
See: Missed Call Text Back Setup
How do I show my WhatSnap number as caller ID when calling from GHL?
Use Verified Caller ID in GoHighLevel:
Setup Process:
Navigate to sub-account Settings → Phone Numbers
Add your WhatSnap number as "Verified Caller ID"
Complete verification process (you'll receive a call)
Assign the verified number to your LeadConnector phone number
Calls made from GHL will display your WhatSnap number
Benefits:
Consistent caller ID across SMS and calls
Recipients recognize your business number
Better answer rates for outbound calls
Professional unified communication
See: Verified Caller ID Setup Guide
What's the best alternative to receiving calls in GoHighLevel?
Use LeadConnector or Twilio for calls, WhatSnap for SMS:
Recommended Setup:
WhatSnap: Handle all SMS messaging through your personal/business number
LeadConnector/Twilio: Use a separate number for voice calls with GHL integration
Verified Caller ID: Display your WhatSnap number even when calling from LeadConnector
Why this works:
Full call features in GHL (IVR, call recording, call tracking)
SMS with personal touch through WhatSnap
Separate numbers for different purposes
Best of both worlds
Alternative: Voicemail Script
If you don't want a separate calling number, set up voicemail on your WhatSnap device:
"Hi, this is [Your Business]. This number is used exclusively for texting. If you'd like us to call you back, please send us an SMS or call us directly at our office at [main number]. Thank you!"
Will calls made on my Android device appear in GoHighLevel?
No, phone calls made through your Android device's native dialer do not sync to GoHighLevel.
What syncs to GHL:
✅ SMS messages (sent and received)
✅ MMS messages (if configured)
✅ Contact information from incoming texts
❌ Voice calls (incoming or outgoing)
❌ Call duration or call logs
❌ Voicemails
Workaround for Call Tracking:
If you need call tracking in GHL:
Use IFTTT to detect calls on Android device
Send webhook to GHL workflow
Workflow creates activity note or task with call details
Manual logging of call outcome
See: Missed Call Text Back - IFTTT Setup
Can I use my Android device for both personal and business calls?
Yes, but consider these factors:
Works well if:
✅ Low call volume for business
✅ You're comfortable with dual-purpose device
✅ You can keep business hours separate
✅ Personal contacts are excluded from GHL sync (using
whatsnap-blacklisttag)
Challenges:
❌ Harder to track business vs. personal calls
❌ No call separation in call logs
❌ Risk of personal calls during business hours
❌ Professional image concerns
Better Approach:
Use dedicated device for WhatSnap business SMS and calls
Keep personal phone completely separate
Cleaner tracking and professional boundaries
Does call forwarding work for international calls?
Depends on your carrier and plan:
Forwarding TO international numbers:
May incur high international forwarding fees
Check carrier policy on international call forwarding
Some carriers don't support international forwarding
Forwarding FROM international numbers:
Usually works if forwarding is enabled
You pay for the forwarded leg of the call
Consider WiFi calling instead
Cost-Effective Alternatives:
Use WhatsApp calling (if you have WhatSnap WhatsApp accounts)
VoIP services (Skype, Google Voice)
Direct international plans with better rates
Can I record calls made on my WhatSnap Android device?
Depends on Android version and location:
Technical Capability:
Android 9+ has built-in call recording in some regions
Third-party call recording apps available
Device manufacturer may include call recording feature
Legal Requirements:
Legal Compliance Required: Call recording laws vary by state and country. Some require two-party consent, others only one-party consent. Always comply with local regulations.
Recommended Approach:
Use LeadConnector/Twilio for calls if recording is essential
Those platforms have built-in compliant call recording
GHL stores recordings and transcriptions automatically
How do I handle emergency calls on my WhatSnap device?
Emergency calls always work:
✅ 911 (US), 999 (UK), 112 (EU) always function
✅ Work even if WhatSnap Gateway app is running
✅ Device prioritizes emergency calls
✅ Location services activate automatically
Best Practices:
Keep device charged if it's your primary business line
Ensure SIM card is active and has signal
Test emergency call capability periodically
Have backup communication method available
Related Documentation
WhatSnap SMS Setup
SMS Main Guide - Complete SMS overview
Installation Guide - Setup instructions
Multiple SMS Accounts - Scaling with multiple devices
GoHighLevel Integration
Messaging Basics - How messaging works in GHL
Workflow Automation - Automate SMS and responses
Contact Management - Organize contacts
SMS FAQ
SMS FAQ Main - All SMS-related questions
Device Specifications - Hardware recommendations
Troubleshooting - Fix common issues
Need more help? Contact WhatSnap support at support@whatsnap.ai or check specific guides for detailed instructions.
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