Using Lead Connector App with WhatSnap SMS

Learn how to use the Lead Connector mobile app alongside WhatSnap SMS to manage conversations, respond to messages, and stay connected on the go.

Learn how the GoHighLevel Lead Connector mobile app works with WhatSnap SMS for on-the-go message management.

Can you still use the Lead Connector App with WhatSnap SMS?

Yes! You can absolutely use the Lead Connector app on your phone to respond to and receive messages sent through WhatSnap SMS.

What is the Lead Connector App?

Lead Connector is GoHighLevel's official mobile app that allows you to:

  • 📱 Manage conversations from your phone

  • 💬 Respond to SMS, WhatsApp, and other messages

  • 🔔 Get real-time notifications

  • 👥 Manage contacts

  • 📊 View pipeline and opportunities

  • 📞 Make/receive calls (if Twilio/LC configured)

Download Links:

How Lead Connector Works with WhatSnap SMS

Message Flow

Outbound (Sending):

Your Phone (Lead Connector App)
  ↓
GoHighLevel Server
  ↓
WhatSnap Platform
  ↓
Android Device (WhatSnap Gateway)
  ↓
Recipient

Inbound (Receiving):

Recipient
  ↓
Android Device (WhatSnap Gateway)
  ↓
WhatSnap Platform
  ↓
GoHighLevel Server
  ↓
Your Phone (Lead Connector App)
  ↓
AND Your Android Device (Native Messages App)

Key Points

✅ All messages sync to Lead Connector

  • Messages sent via WhatSnap appear in Lead Connector

  • You can reply from Lead Connector app

  • Replies sync back to GoHighLevel conversation

✅ Real-time notifications

  • Get push notifications for new messages

  • Respond immediately from your phone

  • No need to be at computer

✅ Full conversation history

  • See complete conversation thread

  • Previous messages and replies visible

  • Context for every conversation

Using Lead Connector vs. Native Phone App

Two Ways to Manage Messages

Option 1: Use Lead Connector App (Recommended)

  • ✅ All messages sync to GoHighLevel

  • ✅ Complete conversation history

  • ✅ Can access from any device

  • ✅ Integrate with CRM workflows

  • ✅ Team can see conversations

Option 2: Use Native Phone App

  • ✅ Messages go directly to phone's Messages app

  • ✅ Faster response (no GHL middleman)

  • ✅ More familiar interface

  • ❌ Messages DON'T sync to GoHighLevel

  • ❌ No conversation history in CRM

  • ❌ Team can't see these messages

Best Practice: Use Lead Connector app for business messages to keep everything synced in GoHighLevel. Use native Messages app only for personal messages.

Configuration: Lead Connector + WhatSnap

Recommended Setup

If WhatSnap Gateway is NOT Default SMS App on Android:

  • ✅ Lead Connector app works perfectly

  • ✅ Messages route through GHL and sync bidirectionally

  • ✅ Native Messages app still usable for personal texts

  • ✅ This is the recommended setup

If WhatSnap Gateway IS Default SMS App on Android:

  • ⚠️ Lead Connector still works

  • ⚠️ But native Messages app inbox becomes unusable

  • ⚠️ WhatSnap takes over all SMS handling

  • 🔄 Only necessary if you need MMS support

Setting Up Lead Connector

1

Download and Install

  1. Download Lead Connector from App Store or Google Play

  2. Install on your phone (can be iOS or Android)

  3. Open the app

2

Log In

  1. Tap "Sign In"

  2. Enter your GoHighLevel credentials

    • Use the same email/password as your GHL account

  3. Select your agency (if you have multiple)

  4. Select your sub-account (location)

3

Enable Notifications

  1. When prompted, allow notifications

  2. This ensures you get alerts for new messages

  3. Configure notification settings in app:

    • Settings → Notifications

    • Enable for SMS, calls, opportunities, etc.

4

Start Managing Conversations

  1. Tap "Conversations" tab

  2. See all SMS conversations (including WhatSnap messages)

  3. Tap a conversation to view messages

  4. Type reply and send

  5. Message sends through WhatSnap → Android device → Recipient

Key Features in Lead Connector App

Conversations

What You Can Do:

  • View all SMS conversations

  • Read incoming messages

  • Send replies

  • See message delivery status

  • Add notes to conversation

  • Search conversations

Syncs with WhatSnap:

  • ✅ Messages sent via WhatSnap appear here

  • ✅ Messages sent from Lead Connector go through WhatSnap

  • ✅ All synced in real-time

Contacts

What You Can Do:

  • View contact details

  • See conversation history

  • Add/edit custom fields

  • Add/remove tags

  • Create new contacts

  • Assign contacts

Pipelines & Opportunities

What You Can Do:

  • View pipeline stages

  • Move opportunities

  • Update deal values

  • Add notes

  • Change opportunity status

Notifications

Push Notifications for:

  • 📬 New SMS messages

  • 📞 Missed calls (if phone system configured)

  • 💬 Chat widget messages

  • 🔔 Internal team notifications

  • 📅 Appointment reminders

Clients Using Lead Connector with Their Own Phones

Client Perspective

If your client wants to respond directly from their phone:

Setup:

  1. Client downloads Lead Connector app

  2. You create GoHighLevel login for client (or give them access)

  3. They log into Lead Connector

  4. They can now respond to conversations directly

Benefits:

  • ✅ Client responds in real-time

  • ✅ All messages still go through WhatSnap (your Android device)

  • ✅ Conversation history syncs to GHL

  • ✅ You maintain oversight and reporting

  • ✅ Client doesn't need to manage Android device

Alternative: Native Phone App for Clients

If WhatSnap Gateway is NOT set as default:

  • Client can see messages in their native phone's Messages app

  • They can reply directly from Messages app

  • ⚠️ Trade-off: Replies from native app DON'T sync to GoHighLevel

  • Only messages sent through WhatSnap/Lead Connector sync to GHL

Important: Any messages sent directly from the Android device's native Messages app (not through Lead Connector or WhatSnap) will not appear in the GoHighLevel conversation box.

Troubleshooting Lead Connector with WhatSnap

Messages Not Appearing in Lead Connector

Check these:

  1. ✅ WhatSnap Gateway app is running on Android device

  2. ✅ Device shows "Connected" status in WhatSnap dashboard

  3. ✅ Lead Connector app is logged into correct sub-account

  4. ✅ Contact has correct device tag assigned

  5. ✅ Refresh Lead Connector app (pull down to refresh)

Solutions:

  • Force close and reopen Lead Connector app

  • Check internet connection on your phone

  • Verify WhatSnap integration in GoHighLevel Settings

  • See Troubleshooting Guide

Can't Send Messages from Lead Connector

Common causes:

  • ⚠️ Android device is offline or disconnected

  • ⚠️ Contact doesn't have device tag assigned

  • ⚠️ WhatSnap Gateway app not running

  • ⚠️ SIM card issue on Android device

Solutions:

  1. Check Android device status in WhatSnap dashboard

  2. Verify contact has tag (e.g., whatsnap-account-android-1)

  3. Restart WhatSnap Gateway app

  4. Test sending SMS directly from Android device's Messages app

Delayed Message Delivery

Why this happens:

  • Android device temporarily offline

  • Network congestion

  • High message volume causing queue

Normal delays:

  • Typical: 5-30 seconds

  • During high volume: 1-3 minutes

  • If device offline: Messages queue until device reconnects

If delays are longer:

  • Check Android device internet connection

  • Verify WhatSnap Gateway app is running

  • Restart device if needed

Best Practices: Lead Connector + WhatSnap

For Agencies Managing Client Messages

1. Use Lead Connector for Team Access

  • Give team members Lead Connector access

  • Everyone can respond to client messages

  • Maintain oversight and quality control

  • Review conversations for training

2. Set Up Notification Rules

  • Configure who gets notified for new messages

  • Assign conversations to specific team members

  • Use tags for routing

3. Client Training

  • If clients will use Lead Connector, provide simple guide

  • Show them how to respond to messages

  • Explain that messages go through your WhatSnap device

  • Set expectations for response times

For Solo Users

1. Use Lead Connector When Away from Computer

  • Respond to urgent messages while mobile

  • Check conversations during downtime

  • Stay connected to leads 24/7

2. Use Desktop for Complex Work

  • Longer conversations easier on computer

  • Workflow management from desktop

  • Bulk actions and campaign setup

3. Enable Critical Notifications Only

  • Don't overwhelm yourself with every notification

  • Set "Do Not Disturb" hours in app

  • Prioritize high-value conversations

Lead Connector vs. Native Messages App: Decision Matrix

Scenario
Use Lead Connector App
Use Native Messages App

Business messages

✅ Recommended

❌ Won't sync to GHL

Personal messages

❌ Will sync to GHL

✅ Keeps separate

Team needs access

✅ Everyone can access

❌ Only you see it

Conversation history

✅ Saved in CRM

❌ Only on phone

Client responding

✅ Train client on app

⚠️ Messages won't sync

Fast response needed

✅ Push notifications

✅ Native is faster

Workflow integration

✅ Triggers workflows

❌ No workflow trigger

Summary

Lead Connector App + WhatSnap SMS:

  • ✅ Fully Compatible: Use Lead Connector with WhatSnap SMS

  • ✅ Real-Time Sync: Messages sync bidirectionally

  • ✅ Mobile Management: Respond to messages on the go

  • ✅ Team Access: Multiple people can manage conversations

  • ✅ CRM Integration: All messages logged in GoHighLevel

Best Setup:

  • Use Lead Connector app for business message responses

  • Keep WhatSnap Gateway NOT as default SMS app

  • Reserve native Messages app for personal texts

  • Train team/clients on Lead Connector for consistency

Download Lead Connector

Android: https://play.google.com/store/apps/details?id=com.LeadConnector

iOS: https://apps.apple.com/au/app/lead-connector/id1564302502

Related Resources

Questions about Lead Connector setup? Contact support at support@whatsnap.ai for assistance.

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