How To Port Numbers Out Of Twilio and LeadConnector

Learn how to port phone numbers out of Twilio and LeadConnector to use with other carriers for WhatSnap SMS messaging.

If you want to transfer your phone numbers from Twilio or LeadConnector (GoHighLevel's built-in SMS service) to another provider for use with WhatSnap SMS, you'll need to go through a number porting process.

Important: WhatSnap cannot assist with porting phone numbers out of Twilio or LeadConnector. You must work directly with those providers and your new carrier to complete the porting process.

Understanding Number Porting

What is Number Porting?

Number porting (also called number transfer) is the process of moving a phone number from one service provider to another while keeping the same phone number.

In your case:

  • From: Twilio or LeadConnector (current provider)

  • To: New carrier (that will provide SIM card for your Android device)

  • Goal: Use the same phone number with WhatSnap SMS

Why Port Numbers?

Common reasons to port:

  • ✅ Keep established number - Customers recognize your existing number

  • ✅ Business continuity - Don't lose contact with existing customers

  • ✅ Brand consistency - Number may be on marketing materials

  • ✅ Customer trust - Familiar number maintains credibility

Alternative: Use new number with WhatSnap

  • ❌ Lose existing number recognition

  • ✅ Simpler setup (no porting delay)

  • ✅ Lower cost (no porting fees)

  • ✅ Immediate start

Important: WhatSnap's Role in Porting

What WhatSnap Can Do

WhatSnap helps you:

  • ✅ Use numbers from ANY carrier SIM card

  • ✅ Send SMS through your ported number (once porting is complete)

  • ✅ Connect multiple devices/numbers

  • ✅ Integrate with GoHighLevel

What WhatSnap CANNOT Do

WhatSnap CANNOT:

  • ❌ Port numbers for you

  • ❌ Initiate porting requests

  • ❌ Communicate with Twilio or LeadConnector on your behalf

  • ❌ Provide porting support or assistance

  • ❌ Expedite porting timelines

  • ❌ Resolve porting issues or disputes

Critical: For ALL porting-related questions, support, or issues, you must contact Twilio Support or GoHighLevel Support directly. WhatSnap is not involved in the porting process.

Porting Numbers Away From Twilio

Overview

Porting a phone number from Twilio to another carrier is a standard process, but it must be managed by Twilio and your new service provider.

Process timeline:

  • ⏰ Typically takes 7-14 business days

  • ⏰ Can take longer depending on number type and location

  • ⏰ Some complex ports may take 3-4 weeks

What You Need to Know

Porting process:

  1. You initiate the port request with your NEW carrier

  2. New carrier requests number release from Twilio

  3. Twilio verifies ownership and account information

  4. Twilio releases the number to your new carrier

  5. New carrier activates the number on their network

  6. You receive SIM card with your ported number

Your responsibility:

  • Provide accurate account information to new carrier

  • Ensure Twilio account is in good standing

  • Pay any outstanding Twilio balances

  • Keep Twilio account active until port completes

Step-by-Step Guide

1

Choose Your New Carrier

Select a carrier that:

  • ✅ Supports the number type you're porting (local, toll-free, etc.)

  • ✅ Offers unlimited or high-volume SMS plans

  • ✅ Provides good coverage in your area

  • ✅ Has reasonable fair use policies for business SMS

See: SIM Plan Recommendations

2

Gather Required Information from Twilio

Before initiating the port, collect from your Twilio account:

Required information:

Where to find this information:

  1. Log in to your Twilio Console

  2. Navigate to Phone Numbers → Manage → Active Numbers

  3. Click on the number you want to port

  4. Note all relevant details

  5. Go to Account → Settings for account information

Tip: Take screenshots of all relevant Twilio account pages for reference during the porting process.

3

Initiate Port Request with New Carrier

  1. Contact your new carrier (the one providing your SIM card)

  2. Inform them you want to port a number from Twilio

  3. Provide all required information from Step 2

  4. Complete any forms or authorizations they require

  5. Pay any porting fees (typically $10-50)

New carrier will:

  • Submit port request to Twilio on your behalf

  • Coordinate the porting timeline

  • Notify you of any issues or missing information

4

Wait for Twilio to Process Request

Twilio's review:

  1. Twilio receives port request from your new carrier

  2. Twilio verifies account information matches

  3. Twilio checks for outstanding issues:

    • Unpaid balances

    • Active contracts

    • Number ownership verification

  4. If everything checks out, Twilio approves the port

  5. If issues exist, Twilio rejects and provides reason

Timeline:

  • Initial review: 1-3 business days

  • Resolution of issues: Varies

  • Final approval: After all requirements met

5

Receive Port Confirmation and Activate

When port is approved:

  1. New carrier notifies you of port completion date

  2. Port date arrives (usually overnight, scheduled in advance)

  3. Number transfers to new carrier (brief downtime possible)

  4. New carrier activates your number on their network

  5. You receive SIM card (may arrive before or after port date)

After activation:

  • ✅ Insert SIM card into your Android device

  • ✅ Verify you can send/receive SMS natively

  • ✅ Install and connect WhatSnap Gateway app

  • ✅ Start using your ported number with WhatSnap!

Twilio Support Resources

Official Twilio documentation: 🔗 How Do I Port My Phone Numbers Away from Twilio?

Get help from Twilio:

  • Twilio Support Center: https://support.twilio.com

  • Support ticket: Submit via your Twilio console

  • Phone support: Available for paid accounts

  • Email: support@twilio.com

Before contacting Twilio:

  • Have your Account SID ready

  • Note the specific numbers you're porting

  • Document any errors or rejection reasons

  • Prepare your questions clearly

Remember: WhatSnap cannot provide support for Twilio porting issues. All questions must go to Twilio Support directly.

Porting Numbers Away From LeadConnector

Overview

LeadConnector is GoHighLevel's built-in phone service. Porting numbers out of LeadConnector follows a similar process to Twilio, but you'll work with GoHighLevel support.

Process timeline:

  • ⏰ Typically takes 7-21 business days

  • ⏰ Can vary based on number type and carrier coordination

  • ⏰ Local numbers usually faster than toll-free

What You Need to Know

Porting from LeadConnector:

Key points:

  • LeadConnector uses Twilio as backend (in many cases)

  • GoHighLevel manages the porting process

  • May require Letter of Authorization (LOA)

  • Account must be in good standing

  • All outstanding balances must be paid

Number ownership verification:

  • GoHighLevel will verify you own the number

  • May require documentation proving business ownership

  • Process ensures legitimate port requests only

Step-by-Step Guide

1

Verify Number Eligibility

Not all numbers can be ported:

Can usually port:

  • ✅ Local phone numbers

  • ✅ Toll-free numbers (process may be longer)

  • ✅ Numbers you've owned for 90+ days

Cannot port:

  • ❌ Numbers still under contract lock-in period

  • ❌ Numbers with outstanding disputes

  • ❌ Temporary or trial numbers

  • ❌ Some virtual/VoIP-only numbers

Check eligibility:

  1. Log in to your GoHighLevel account

  2. Go to Settings → Phone Numbers

  3. Check number status and type

  4. Contact GHL support if unsure

2

Choose Your New Carrier

Select a carrier for your SIM card:

  • Must support porting the type of number you have

  • Should offer unlimited or high-volume SMS

  • Check coverage in your area

  • Review fair use policies

See: Recommended SIM Plans

3

Gather Required Information from GoHighLevel

Information you'll need:

Where to find:

  1. GoHighLevel → Settings → Phone Numbers

  2. Settings → My Account for account details

  3. Billing section for account number/info

LOA (Letter of Authorization): This document authorizes the number port. Your new carrier typically provides the form, you sign it, and it's submitted to GoHighLevel.

4

Submit Port Request with New Carrier

Initiate the port:

  1. Contact your new carrier (SIM provider)

  2. Inform them: "I want to port a number from GoHighLevel/LeadConnector"

  3. Provide all required information from Step 3

  4. Complete LOA (Letter of Authorization) if required

  5. Submit documentation to new carrier

  6. Pay any porting fees (varies by carrier)

New carrier will:

  • Verify information completeness

  • Submit port request to GoHighLevel

  • Coordinate timeline with GHL

  • Keep you updated on status

5

GoHighLevel Processes Request

GHL's review process:

  1. Receives port request from your new carrier

  2. Verifies account ownership and standing

  3. Checks for issues:

    • Outstanding balances (must be $0)

    • Active services or campaigns using the number

    • Contract obligations

    • Correct account information match

  4. Approves or rejects within 3-5 business days

  5. Schedules port date if approved

If rejected:

  • GoHighLevel provides specific reason

  • You resolve the issue (pay balance, update info, etc.)

  • Resubmit port request

  • Process continues

6

Wait for Port Completion

Timeline expectations:

  • Day 1-5: Initial processing and verification

  • Day 5-14: Coordination between carriers

  • Day 14-21: Port execution and activation

  • Port date: Scheduled in advance (usually overnight)

During this time:

  • ✅ Keep GoHighLevel account active

  • ✅ Don't cancel services or numbers

  • ✅ Maintain valid payment method

  • ✅ Respond promptly to any requests

  • ❌ Don't initiate changes to the number

7

Activate Number with New Carrier

When port completes:

  1. New carrier confirms port is complete

  2. Number transfers to new carrier's network

  3. Brief service interruption (usually 1-4 hours, often overnight)

  4. SIM card activated with your ported number

  5. Test immediately:

    • Send SMS to yourself from another phone

    • Receive SMS on the device

    • Confirm number is working

After confirmation:

  • Insert SIM into Android device

  • Install WhatSnap Gateway app

  • Connect to WhatSnap

  • Start messaging through GHL with your ported number!

GoHighLevel Support Resources

Official GHL documentation: 🔗 GoHighLevel Support Center

Get help from GoHighLevel:

  • Support portal: Access via your GHL dashboard

  • Live chat: Available in GHL app (bottom right)

  • Support ticket: Submit for complex issues

  • Community: GHL Facebook group for peer help

  • Email: Check your account for support email

Before contacting GHL:

  • Have your agency ID and sub-account details ready

  • Note the specific phone number(s) you're porting

  • Document any rejection reasons or errors

  • Include your new carrier's information

Remember: WhatSnap cannot assist with GoHighLevel porting. Direct all porting questions to GoHighLevel Support.

Common Porting Issues and Solutions

Port Request Rejected

Common rejection reasons:

Outstanding Balance

Issue: You have unpaid charges on your Twilio or GHL account.

Solution:

  1. Log in to your account

  2. Go to Billing section

  3. Pay any outstanding balance in full

  4. Wait for payment to clear (1-3 business days)

  5. Resubmit port request

Account Information Mismatch

Issue: Information provided doesn't match account records.

Solution:

  1. Double-check all details:

    • Account holder name (exact spelling)

    • Service address

    • Phone number format

    • Account number/ID

  2. Correct any discrepancies

  3. Resubmit with accurate information

Number Under Contract

Issue: Number has minimum service period or active contract.

Solution:

  1. Review your service agreement

  2. Wait until contract expires, OR

  3. Pay early termination fee (if applicable)

  4. Get confirmation from provider

  5. Resubmit port request

Missing Letter of Authorization (LOA)

Issue: Required LOA not submitted or incomplete.

Solution:

  1. Request LOA form from your new carrier

  2. Complete ALL fields accurately

  3. Sign and date the form

  4. Submit to new carrier

  5. Verify carrier received and filed the LOA

Port Taking Too Long

If port exceeds expected timeline:

Actions to take:

  1. Contact new carrier first - ask for status update

  2. Ask for specific issue - what's causing delay?

  3. Contact old provider (Twilio/GHL) if new carrier reports issues on their end

  4. Document timeline - keep records of all communications

  5. Escalate if needed - request supervisor if stuck

Common causes of delays:

  • Incomplete information provided

  • Coordination issues between carriers

  • Technical issues with number database

  • Holidays or weekends (not counted in business days)

  • Multiple numbers being ported simultaneously

Port Failed/Number Lost

Rare but serious issue:

If port fails catastrophically:

  1. Contact old provider IMMEDIATELY - may be able to recover number

  2. Contact new carrier - understand what went wrong

  3. Document everything - screenshots, emails, support tickets

  4. File complaint if provider error caused failure

Prevention:

  • Don't cancel old service until port confirms complete

  • Keep all accounts active during port window

  • Respond quickly to any information requests

  • Double-check all submitted information for accuracy

After Porting: Using Number with WhatSnap

Setting Up WhatSnap with Ported Number

1

Verify SIM Card Works

Before connecting to WhatSnap:

  1. Insert SIM into Android device

  2. Power on device

  3. Wait for network connection

  4. Send test SMS using native Messages app

  5. Receive test SMS from another phone

  6. Confirm ported number is working

2

Install WhatSnap Gateway

  1. Download WhatSnap Gateway APK

  2. Install on Android device

  3. Grant all required permissions

  4. Scan QR code from WhatSnap dashboard

  5. Start gateway service

See: SMS Installation Guide

3

Configure in GoHighLevel

  1. In WhatSnap dashboard, verify device appears

  2. Assign device to appropriate sub-account

  3. Note the device tag (e.g., whatsnap-account-ported-number)

  4. In GoHighLevel sub-account:

    • Settings → Phone Numbers

    • Set custom provider to "WhatSnap SMS Gateway"

    • Save changes

4

Test Complete Setup

  1. Open contact in GoHighLevel

  2. Add device tag to contact

  3. Send test SMS through GHL

  4. Verify delivery from your ported number

  5. Have recipient reply

  6. Confirm reply syncs to GHL

Success! Your ported number is now working with WhatSnap SMS through GoHighLevel!

Alternative: Keep Old Number + Add New Number

Using Both Numbers

Instead of porting, you might consider:

Option: Keep Twilio/LeadConnector + Add WhatSnap

Setup:

  • Keep existing Twilio or LeadConnector number active

  • Add NEW number via WhatSnap SMS (different carrier SIM)

  • Use both numbers for different purposes

Benefits:

  • ✅ No porting hassle or delays

  • ✅ Start using WhatSnap immediately

  • ✅ Two numbers = higher capacity

  • ✅ Segmentation options

Example use cases:

  • Old number (Twilio): High-volume transactional SMS

  • New number (WhatSnap): Personal touch, database reactivation

  • Or vice versa based on your needs

Cost comparison:

  • Twilio: Per-message cost (~$0.0075/msg)

  • WhatSnap: Fixed monthly cost ($10-30 SIM plan)

  • Running both may still be cost-effective

Summary Checklist

Porting numbers from Twilio or LeadConnector:

Getting Help with Porting

For Twilio Porting Issues

Contact Twilio Support:

For LeadConnector/GoHighLevel Porting Issues

Contact GoHighLevel Support:

  • 🔗 GHL Support Center

  • 💬 Live chat in GHL dashboard

  • 🎫 Support ticket via your account

For WhatSnap Setup (After Porting)

Once port is complete, WhatSnap can help with:

  • Installing Gateway app on your device

  • Connecting ported number to GHL

  • Troubleshooting message sending/receiving

  • Optimizing your WhatSnap configuration

Contact: support@whatsnap.ai

Related Resources

Remember: For ALL porting questions and support, contact Twilio or GoHighLevel directly. WhatSnap will be ready to help once your number is ported and you're ready to set up SMS messaging!

PreviousCan I Use 1 SIM and Phone for Multiple Sub-Accounts?NextHow to Prevent Personal Messages from Appearing in Your CRM

Last updated